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Ummmm i may be one of the few, but since there is some bashing/negative
comments about minidisco going on here i'll put in some positive. granted
i've always had them ship to the billing address, but i've always been super
happy with thier service. Every order is here within a day or two, normally
faster than they say it will. and in perfect shape. I've only had to order
one thing through the garage sale thing and i called a person answered
promptly and i got great service. also whenever i e-mail them with a
question it takes them about a day to two for them to reply which i think is
really pretty good. as for ups i believe they are different wherever you
go. i have a great ups driver that delivers to me. never had a problem
with them. and they have almost always given me great service. I'm sorry
to hear of your bad experience with minidisco, all i can say is you might
wanna contact thier customer support via e-mail so they can at least address
these problems that you talk about so they dont happen in the future. if
you dont do that then the service that you got might get repeated to someone
else, and i'd hate to see yet another md mail order company go away.
----- Original Message -----
From: Kiran Wagle <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, September 11, 2000 4:12 AM
Subject: Re: MD: The Minidisco System
>
> Mark Linkhorst <[EMAIL PROTECTED]>wrote:
>
> >As for the way that addresses enter on the shipping label, I know
> >first hand that the address that enters is the shipping address. My
> >guess is that
> >you mixed up your billing and shipping address.
>
> Nope. This was a garage sale order; they *HAD* to take it over the
> phone, even though (since I was unable to reach them 5 minutes before
> their stated closing time) I left a credit card number on their
> answering machine, and then emailed detailed shipping information.
> The person I talked to said garage sale orders were entered into the
> computer by hand (it prints UPS labels) and the person who did it
> mixed them up. Furthermore, when I called them, they *had* the
> correct shipping address.
>
> >When you would have checked the address via Minidisco tracking, the
> >package could have been in Portland Oregon enroute to Rhode Island.
>
> I didn't check the address via Minidisco tracking. I checked it via
> UPS tracking, which clearly states the delivery address and expected
> delivery date. The problem was simple to see at that point.
>
> >The confirmation is for the purpose of letting you know the order was
> >approved and being shipped. Your tracking information
> >will follow a day later with your order # for you to track
>
> Why?
>
> If the tracking number had arrived that day, the error would have
> been caught 24 hours sooner. That alone is a good reason for it to
> go out immediately.
>
> >UPS is a pain in the butt, what can Minidisco do?
>
> They can offer other shipping options that are better for customers,
> not necessarily for Mnidisco.
>
> >It is the weekend, orders are not picked up or moved on weekends
> >thanks to the union that UPS is working with.
>
> UPS offers Saturday delivery around here. Orders may not be picked
> up, but they certainly are moved, since the package had to be IN DC
> on Monday to be delivered on Monday.
>
> >As for other shippers, Minidisco ships everything UPS.
>
> Yes. That's a problem.
>
> >I should note, that you would have encountered the same problem with
> >Fed Ex or US Mail had something been sent to the wrong place.
> >Rerouting something is dependent upon flight schedules and much more.
>
> I do not believe that would be the case, since FedEx *has* rerouted
> packages before they arrived at their final destination, when exactly
> the same problem happened with another shipper (Chaco sandals) due to
> a mixup in shipping addresses. And at the time I asked them to
> reroute the package, Friday's flights hadn't *left* Philadelphia yet
> (it was 3 in the afternoon there.)
>
> >I'm sure you will not have a problem getting a refund on shipping.
>
> Sure, but nothing *else* will be fixed. I won't get a confirmation
> number in email soon enough to catch errors early in the process. I
> won't be able to order garage sale items online, or even provide
> detailed shipping information which would allow ME to enter my
> shipping address instead of depending on their peon. I won't have
> the option of FedEx shipping, which is just plain better than UPS im
> my experience. And Minidisco will continue to be staffed with people
> who don't seem to care much about losing a customer.
>
> ~ Kiran <[EMAIL PROTECTED]>
> --
> <http://www.io.com/contradance/> 1628 5th St NW Wash DC 20001 (202)
483-3373
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