This is a forwarded message ***Comment FYI. Posting di MDaemon Beta List.
Syafril mailto:[EMAIL PROTECTED] End*** >From : Michael Mannella <[EMAIL PROTECTED]> To : "md-beta List Member" <[EMAIL PROTECTED]> Date : Tuesday, October 30, 2001, 10:23:55 PM Subject: [md-beta] Managed Expectations ===8<==============Original message text=============== Why did my company make the switch from Exchange to MDaemon ? : 1) Resonably prices solution, they dont' try to deplete your bank account like Microsoft 2) With Microsoft Exchange it takes 5mins to add in a user, MDaemon 1min (if that) 3) The new WebAdmin, now everyone can make their own changes, I spend less time supporting email. 4) We are running 2700 email accounts with 200 seperate domains MDaemon handles that usage far better than Exchange. 5) MDaemon is constanly trying to improve their software and not fix problems in it (Exchange 5.5 had 4 service packs and countless HotFixes). OLD Program? MDaemon 5.0 just came out. 6) Support, for simple questions email support has always been helpful, for big problems I've always been able to talk to a person after waiting a reasonable amount of time on hold (like 5-10min). I don't even think Support is in Microsoft's Dictionary. 7) Simple backup and restore. With Exchange the only way to get it up and running again was to rebuild the computer with Windows, then run a tape backup restore (can we say 4-5hours of email down time). With MDaemon I just mirror the MDaemon directory on another server inhouse. If my main MDaemon server crashes, I assign the IP to the other server and start the MDaemon service (can we say 4-5minutes of email down time). To answer your second question I spend about an hour a day + supporting email. My support consists of : Resetting Passwords Cleaning out mailboxes after the 56k customer was sent a 78MB attachment Helping user error Supporting Microsoft Outlook and Outlook Express and Setting Up New Accounts, deleting old ones. Let your IT Manager change to an "Enterprise Email server" and see what hell on earth is. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of JP Steffen Sent: Tuesday, October 30, 2001 9:30 AM To: md-beta List Member Cc: Jerry Donald Subject: [md-beta] Managed Expectations Let me apologize in advance for presenting you all with an issue that does not go directly to MD functionality. I can think of no better place to bring this question. We host a mail server for one of our clients, a major manufacturing concern. We have about 1000 accounts on the server. Recently, my IT Manager has been making disparaging remarks about Mdaemon. For some reason she decided to call in a consultant to review our mail service and she has learned from this "expert" that Mdaemon is a poor choice of mail servers for our client. Based on conversations with the consultant and others she made the statement that MDaemon is an, "old mail application that no one uses anymore". We have spent considerable time developing competence with MDaemon. The problems we have had have been relatively minor and often the result of human error not the software. Our client seems to think that if there is any problem it must be the result of incompetence or flawed software. When my IT manager passes the buck to MDaemon, it gives the client the impression that all their problems will be solved if we move to a different email platform. How can I reassure my bosses and my client that MDaemon is up to the task, that there will be problems from time to time but that moving to another mail server platform or application provider will not insure flawless mail service? One final question - for those of you who administer email services - how much time do you spend each week administering your mail service on activities other than adding or modifying user accounts? JP Steffen Two Rivers Marketing Group 502 E. Locust Des Moines, IA 50309 515-557-2030 - direct 515-778-0048 - mobile 515-557-2042 - fax 515-557-2000 - local [EMAIL PROTECTED] ===8<===========End of original message text=========== -- --[MDaemon-L]-------------------------------------------------------- Milis ini untuk Diskusi antar pengguna MDaemon Mail Server. Arsip : <http://mdaemon-l.dutaint.com> Moderator : <mailto:[EMAIL PROTECTED]> Unsubscribe : <mailto:[EMAIL PROTECTED]> Subscribe : <mailto:[EMAIL PROTECTED]> Latest Vers. : 5.0.1 --[POWERED BY MDAEMON!]----------------------------------------------
