Ini sendernya internal user yang pakai BB tetapi tidak diaktifkan MD BIS
Integrated Account?
Periksa ke smtpin log untuk transaksi dari sender itu.

Pak Syafril, berikut smtpin lognya :
---------------------------------------------------------------------------
Fri 2011-05-20 11:37:07: Session 6330; child 2; thread 0
Fri 2011-05-20 11:37:07: Accepting SMTP connection from [216.9.247.48:49076]
to [192.168.1.3:25]
Fri 2011-05-20 11:37:07: Performing PTR lookup (48.247.9.216.IN-ADDR.ARPA)
Fri 2011-05-20 11:37:07: *  D=48.247.9.216.IN-ADDR.ARPA TTL=(4)
PTR=[smtp01.bis.ap.blackberry.com]
Fri 2011-05-20 11:37:07: *  Gathering A records...
Fri 2011-05-20 11:37:07: *  D=smtp01.bis.ap.blackberry.com TTL=(1)
A=[216.9.247.48]
Fri 2011-05-20 11:37:07: ---- End PTR results
Fri 2011-05-20 11:37:07: --> 220 keihin.co.id ESMTP MDaemon 11.0.0; Fri, 20
May 2011 11:37:07 +0700
Fri 2011-05-20 11:37:08: <-- EHLO smtp01.bis.ap.blackberry.com
Fri 2011-05-20 11:37:08: --> 250-keihin.co.id Hello
smtp01.bis.ap.blackberry.com, pleased to meet you
Fri 2011-05-20 11:37:08: --> 250-ETRN
Fri 2011-05-20 11:37:08: --> 250-AUTH=LOGIN
Fri 2011-05-20 11:37:08: --> 250-AUTH LOGIN CRAM-MD5
Fri 2011-05-20 11:37:08: --> 250-8BITMIME
Fri 2011-05-20 11:37:08: --> 250 SIZE
Fri 2011-05-20 11:37:08: <-- MAIL
FROM:<SRS0=YNTIx6=YK=keihin.co.id=kid-ari...@srs.bis3.ap.blackberry.com>
SIZE=659
Fri 2011-05-20 11:37:08: --> 250
<SRS0=YNTIx6=YK=keihin.co.id=kid-ari...@srs.bis3.ap.blackberry.com>, Sender
ok
Fri 2011-05-20 11:37:08: <-- RCPT TO:<[email protected]>
Fri 2011-05-20 11:37:08: [email protected] is currently restricted to local
mail only
Fri 2011-05-20 11:37:08: --> 550 <[email protected]>, Recipient unknown
Fri 2011-05-20 11:37:09: <-- RSET
Fri 2011-05-20 11:37:09: --> 250 RSET? Well, ok.
Fri 2011-05-20 11:37:10: <-- MAIL FROM:<> SIZE=2527
Fri 2011-05-20 11:37:10: --> 250 <>, Sender ok
Fri 2011-05-20 11:37:11: <-- RCPT TO:<[email protected]>
Fri 2011-05-20 11:37:11: --> 250 <[email protected]>, Recipient ok
Fri 2011-05-20 11:37:11: <-- DATA
Fri 2011-05-20 11:37:11: Creating temp file (SMTP):
c:\mdaemon\queues\temp\md50000050005.tmp
Fri 2011-05-20 11:37:11: --> 354 Enter mail, end with <CRLF>.<CRLF>
Fri 2011-05-20 11:37:11: Message size: 2514 bytes
Fri 2011-05-20 11:37:11: Passing message through AntiVirus (Size: 2514)...
Fri 2011-05-20 11:37:11: *  Message is clean (no viruses found)
Fri 2011-05-20 11:37:11: ---- End AntiVirus results
Fri 2011-05-20 11:37:12: Passing message through Outbreak Protection...
Fri 2011-05-20 11:37:12: *  Message-ID:
[email protected]
Fri 2011-05-20 11:37:12: *  Reference-ID:
str=0001.0A150202.4DD5EFD3.012E:SCFSTAT12511905,ss=1,fgs=0
Fri 2011-05-20 11:37:12: *  Virus result: 0 - Clean
Fri 2011-05-20 11:37:12: *  Spam result: 1 - Clean
Fri 2011-05-20 11:37:12: *  IWF result: 0 - Clean
Fri 2011-05-20 11:37:12: ---- End Outbreak Protection results
Fri 2011-05-20 11:37:12: Message creation successful:
c:\mdaemon\queues\inbound\md50001301898.msg
Fri 2011-05-20 11:37:12: --> 250 Ok, message saved <Message-ID:
[email protected]>
Fri 2011-05-20 11:37:17: <-- QUIT
Fri 2011-05-20 11:37:17: --> 221 See ya in cyberspace
Fri 2011-05-20 11:37:17: SMTP session successful (Bytes in/out: 2747/584)
Fri 2011-05-20 11:37:17: ----------
----------------------------------------------------------------------------

Sekadar info saja, alamat email ini pernah dicoba pakai webmail pada saat
diluar network kantor dan hasil juga tidak bisa. Apakah harus diberikan full
acces di server untuk alamat user ini karena ditempat kami ada pembatasan
untuk user yang terima email dari luar?


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