Selamat Pagi Pak Syafril,

Pagi ini ada user kami yang melaporkan tidak menerima email dari domain
citi.com. Berikut log di smtp-in nya :

Mon 2012-12-10 20:41:36: [471362:2] Session 471362; child 2
Mon 2012-12-10 20:41:36: [471362:2] Accepting SMTP connection from
[67.231.153.94:48547] to [10.126.64.77:25]
Mon 2012-12-10 20:41:36: [471362:2] --> 220 mail.citarasa-indonesia.com
ESMTP MDaemon 12.5.4; Mon, 10 Dec 2012 20:41:36 +0700
Mon 2012-12-10 20:41:37: [471362:2] <-- EHLO mx0b-00123c01.pphosted.com
Mon 2012-12-10 20:41:37: [471362:2] --> 250-mail.citarasa-indonesia.com
Hello mx0b-00123c01.pphosted.com, pleased to meet you
Mon 2012-12-10 20:41:37: [471362:2] --> 250-ETRN
Mon 2012-12-10 20:41:37: [471362:2] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Mon 2012-12-10 20:41:37: [471362:2] --> 250-8BITMIME
Mon 2012-12-10 20:41:37: [471362:2] --> 250 SIZE
Mon 2012-12-10 20:41:37: [471362:2] <-- MAIL From:<[email protected]>
SIZE=374235
Mon 2012-12-10 20:41:37: [471362:2] Performing PTR lookup
(94.153.231.67.IN-ADDR.ARPA)
Mon 2012-12-10 20:41:37: [471362:2] *  D=94.153.231.67.in-addr.arpa
TTL=(9) PTR=[mx0b-00123c01.pphosted.com]
Mon 2012-12-10 20:41:37: [471362:2] *  Gathering A records...
Mon 2012-12-10 20:41:37: [471362:2] *  D=mx0b-00123c01.pphosted.com
TTL=(30) A=[67.231.153.94]
Mon 2012-12-10 20:41:37: [471362:2] ---- End PTR results
Mon 2012-12-10 20:41:37: [471362:2] Performing IP lookup
(mx0b-00123c01.pphosted.com)
Mon 2012-12-10 20:41:37: [471362:2] *  D=mx0b-00123c01.pphosted.com
TTL=(30) A=[67.231.153.94]
Mon 2012-12-10 20:41:37: [471362:2] ---- End IP lookup results
Mon 2012-12-10 20:41:37: [471362:2] Performing IP lookup (citi.com)
Mon 2012-12-10 20:41:37: [471362:2] *  D=citi.com TTL=(59) A=[192.193.103.222]
Mon 2012-12-10 20:41:37: [471362:2] *  D=citi.com TTL=(59) A=[192.193.219.58]
Mon 2012-12-10 20:41:38: [471362:2] *  P=010 S=000 D=citi.com TTL=(29)
MX=[mxa-00123c01.gslb.pphosted.com] {67.231.145.106}
Mon 2012-12-10 20:41:38: [471362:2] *  P=010 S=001 D=citi.com TTL=(29)
MX=[mxb-00123c01.gslb.pphosted.com] {67.231.153.94}
Mon 2012-12-10 20:41:38: [471362:2] ---- End IP lookup results
Mon 2012-12-10 20:41:38: [471362:2] Performing SPF lookup (citi.com /
67.231.153.94)
Mon 2012-12-10 20:41:38: [471362:2] *  Policy: v=spf1
a:1._spf.citigroup.com a:2._spf.citigroup.com
include:spf-00123c01.pphosted.com include:hagaki.dejibin.com
include:_spf.lwo.locaweb.com.br redirect=ext1._spf.citigroup.com
Mon 2012-12-10 20:41:39: [471362:2] *  Evaluating a:1._spf.citigroup.com:
no match
Mon 2012-12-10 20:41:39: [471362:2] *  Evaluating a:2._spf.citigroup.com:
no match
Mon 2012-12-10 20:41:39: [471362:2] *  Evaluating
include:spf-00123c01.pphosted.com: performing lookup
Mon 2012-12-10 20:41:39: [471362:2] *    Policy: v=spf1
ip4:67.231.153.0/24 ip4:67.231.145.0/24
Mon 2012-12-10 20:41:39: [471362:2] *    Evaluating ip4:67.231.153.0/24: match
Mon 2012-12-10 20:41:39: [471362:2] *  Evaluating
include:spf-00123c01.pphosted.com: match
Mon 2012-12-10 20:41:39: [471362:2] *  Result: pass
Mon 2012-12-10 20:41:39: [471362:2] ---- End SPF results
Mon 2012-12-10 20:41:39: [471362:2] --> 250 <[email protected]>,
Sender ok
Mon 2012-12-10 20:41:39: [471362:2] <-- RCPT
To:<[email protected]>
Mon 2012-12-10 20:41:39: [471362:2] --> 250
<[email protected]>, Recipient ok
Mon 2012-12-10 20:41:40: [471362:2] <-- DATA
Mon 2012-12-10 20:41:40: [471362:2] Creating temp file (SMTP):
f:\mdaemon\queues\temp\md50000215517.tmp
Mon 2012-12-10 20:41:40: [471362:2] --> 354 Enter mail, end with <CRLF>.<CRLF>
Mon 2012-12-10 20:41:45: [471362:2] Message size: 379188 bytes
Mon 2012-12-10 20:41:45: [471362:2] Performing DKIM lookup
Mon 2012-12-10 20:41:45: [471362:2] *  File:
f:\mdaemon\queues\temp\md50000215517.tmp
Mon 2012-12-10 20:41:45: [471362:2] *  Message-ID:
[email protected]
Mon 2012-12-10 20:41:45: [471362:2] *  Result: neutral
Mon 2012-12-10 20:41:45: [471362:2] ---- End DKIM results
Mon 2012-12-10 20:41:45: [471362:2] Performing DomainKeys lookup (Sender:
[email protected])
Mon 2012-12-10 20:41:45: [471362:2] *  File:
f:\mdaemon\queues\temp\md50000215517.tmp
Mon 2012-12-10 20:41:45: [471362:2] *  Message-ID:
[email protected]
Mon 2012-12-10 20:41:45: [471362:2] *  Querying for policy: citi.com
Mon 2012-12-10 20:41:45: [471362:2] *    Querying: _domainkey.citi.com ...
Mon 2012-12-10 20:41:45: [471362:2] *    DNS: *  Name server has no valid
records of the requested type for that domain
Mon 2012-12-10 20:41:45: [471362:2] *  Result: neutral
Mon 2012-12-10 20:41:45: [471362:2] ---- End DomainKeys results
Mon 2012-12-10 20:41:45: [471362:2] Passing message through AntiVirus
(Size: 379188)...
Mon 2012-12-10 20:41:45: [471362:2] *  Message could not be scanned
Mon 2012-12-10 20:41:45: [471362:2] ---- End AntiVirus results
Mon 2012-12-10 20:41:46: [471362:2] Passing message through Outbreak
Protection...
Mon 2012-12-10 20:41:46: [471362:2] *  Message-ID:
[email protected]
Mon 2012-12-10 20:41:46: [471362:2] *  Reference-ID:
str=0001.0A150202.50C5E35F.023F:SCGSTAT906483,ss=1,vtr=str,vl=0,fgs=0
Mon 2012-12-10 20:41:46: [471362:2] *  Virus result: 0 - Clean
Mon 2012-12-10 20:41:46: [471362:2] *  Spam result: 1 - Clean
Mon 2012-12-10 20:41:46: [471362:2] *  IWF result: 0 - Clean
Mon 2012-12-10 20:41:46: [471362:2] ---- End Outbreak Protection results
Mon 2012-12-10 20:41:46: [471362:2] Spam filter scan skipped; message size
(379188) exceeds spam filter configured max size of (102400)
Mon 2012-12-10 20:41:46: [471362:2] Message creation successful:
f:\mdaemon\queues\inbound\md50000266079.msg
Mon 2012-12-10 20:41:46: [471362:2] --> 250 Ok, message saved <Message-ID:
[email protected]>
Mon 2012-12-10 20:41:46: [471362:2] <-- QUIT
Mon 2012-12-10 20:41:46: [471362:2] --> 221 See ya in cyberspace
Mon 2012-12-10 20:41:46: [471362:2] SMTP session successful (Bytes in/out:
379331/504)

Namun di sisi user kami hanya menerima email notifikasi dari postmaster
sebagai berikut :

-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Monday, December 10, 2012 10:28 PM
To: [email protected]
Subject: MDaemon Warning - Virus Found

------------------------------------------------------------------------
SecurityPlus for MDaemon has detected virus infected message attachments
------------------------------------------------------------------------

>From      : [email protected]
To        : [email protected]
Subject   : Citibank Electronic Statement - Citibank Cash Back Card (Visa)
Date      : Mon, 10 Dec 2012 09:14:07 -0600 (CST)
Message-ID:
<[email protected]>

----------------------------------------------------------------------------
--
Attachment                    Virus name               Action taken
----------------------------------------------------------------------------
--
eStatement_12092012.pdf       NOT_SCANNED              Message Quarantined

Saya sudah coba  cek di folder Quarantine queue via mdaemon consoloe tapi
tidak ada email yang dimaksud tersebut. Mohon pencerahannya.

Reg,
Danel K


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