Dear Pak Syafril,
 
Kami mendapati user kami kadang bisa terima email dan kadang tidak bisa terima 
dari customer yang sama, berikut smtp in email yang error 
 
Wed 2013-12-04 15:52:21: [378136] Session 378136; child 0008
Wed 2013-12-04 15:52:21: [378136] Accepting SMTP connection from 
[180.250.92.54:61923] to [165.108.159.10:25]
Wed 2013-12-04 15:52:21: [378136] --> 220-mail.jkt.itochu.co.id ESMTP MDaemon 
13.5.2; Wed, 04 Dec 2013 15:52:21 +0700
Wed 2013-12-04 15:52:21: [378136] --> 220 No public service mail PT. Itochu 
Indonesia
Wed 2013-12-04 15:52:21: [378136] <-- EHLO mx5.sinarmasland.com
Wed 2013-12-04 15:52:21: [378136] Performing IP lookup (mx5.sinarmasland.com)
Wed 2013-12-04 15:52:21: [378136] *  D=mx5.sinarmasland.com TTL=(190) 
A=[202.43.181.7]
Wed 2013-12-04 15:52:21: [378136] ---- End IP lookup results
Wed 2013-12-04 15:52:21: [378136] --> 250-mail.jkt.itochu.co.id Hello 
mx5.sinarmasland.com (may be forged), pleased to meet you
Wed 2013-12-04 15:52:21: [378136] --> 250-ETRN
Wed 2013-12-04 15:52:21: [378136] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Wed 2013-12-04 15:52:21: [378136] --> 250-8BITMIME
Wed 2013-12-04 15:52:21: [378136] --> 250 SIZE
Wed 2013-12-04 15:52:21: [378136] <-- MAIL FROM:<[email protected]> 
SIZE=333623
Wed 2013-12-04 15:52:21: [378136] Performing IP lookup (sinarmasland.com)
Wed 2013-12-04 15:52:21: [378136] *  D=sinarmasland.com TTL=(35) 
A=[103.20.190.39]
Wed 2013-12-04 15:52:21: [378136] *  P=005 S=000 D=sinarmasland.com TTL=(190) 
MX=[mx5.sinarmasland.com] {202.43.181.7}
Wed 2013-12-04 15:52:21: [378136] *  P=007 S=001 D=sinarmasland.com TTL=(190) 
MX=[mx7.sinarmasland.com] {202.43.181.8}
Wed 2013-12-04 15:52:21: [378136] ---- End IP lookup results
Wed 2013-12-04 15:52:21: [378136] Performing SPF lookup (sinarmasland.com / 
180.250.92.54)
Wed 2013-12-04 15:52:21: [378136] *  Policy: v=spf1 mx ip4:216.9.0.0/16 -all
Wed 2013-12-04 15:52:21: [378136] *  Evaluating mx: no match
Wed 2013-12-04 15:52:21: [378136] *  Evaluating ip4:216.9.0.0/16: no match
Wed 2013-12-04 15:52:21: [378136] *  Evaluating -all: match
Wed 2013-12-04 15:52:21: [378136] *  Result: fail
Wed 2013-12-04 15:52:21: [378136] ---- End SPF results
Wed 2013-12-04 15:52:21: [378136] --> 550 failed to meet SPF requirements
Wed 2013-12-04 15:52:21: [378136] SMTP session terminated (Bytes in/out: 81/323)
 
Dan ini transaksi smtp in yang bisa diterima di mail server kami
 
Wed 2013-12-04 09:14:55: [353827] Session 353827; child 0004
Wed 2013-12-04 09:14:55: [353827] Accepting SMTP connection from 
[202.43.181.8:32627] to [165.108.159.10:25]
Wed 2013-12-04 09:14:55: [353827] --> 220-mail.jkt.itochu.co.id ESMTP MDaemon 
13.5.2; Wed, 04 Dec 2013 09:14:55 +0700
Wed 2013-12-04 09:14:55: [353827] --> 220 No public service mail PT. Itochu 
Indonesia
Wed 2013-12-04 09:14:55: [353827] <-- EHLO mx5.sinarmasland.com
Wed 2013-12-04 09:14:55: [353827] --> 250-mail.jkt.itochu.co.id Hello 
mx5.sinarmasland.com, pleased to meet you
Wed 2013-12-04 09:14:55: [353827] --> 250-ETRN
Wed 2013-12-04 09:14:55: [353827] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Wed 2013-12-04 09:14:55: [353827] --> 250-8BITMIME
Wed 2013-12-04 09:14:55: [353827] --> 250 SIZE
Wed 2013-12-04 09:14:55: [353827] <-- MAIL FROM:<[email protected]> 
SIZE=259524
Wed 2013-12-04 09:14:55: [353827] Performing SPF lookup (sinarmasland.com / 
202.43.181.8)
Wed 2013-12-04 09:14:55: [353827] *  sinarmasland.com 202.43.181.8; matched to 
SPF cache
Wed 2013-12-04 09:14:55: [353827] *  Result: pass
Wed 2013-12-04 09:14:55: [353827] ---- End SPF results
Wed 2013-12-04 09:14:55: [353827] --> 250 <[email protected]>, 
Sender ok
Wed 2013-12-04 09:14:55: [353827] <-- RCPT TO:<[email protected]>
Wed 2013-12-04 09:14:55: [353827] Performing DNS-BL lookup (202.43.181.8 - 
connecting IP)
Wed 2013-12-04 09:14:55: [353827] *  zen.spamhaus.org - passed
Wed 2013-12-04 09:14:55: [353827] ---- End DNS-BL results
Wed 2013-12-04 09:14:55: [353827] --> 250 <[email protected]>, Recipient 
ok
Wed 2013-12-04 09:14:55: [353827] <-- DATA
Wed 2013-12-04 09:14:55: [353827] Creating temp file (SMTP): 
s:\mdaemon\queues\temp\md50002243243.tmp
Wed 2013-12-04 09:14:55: [353827] --> 354 Enter mail, end with <CRLF>.<CRLF>
Wed 2013-12-04 09:14:57: [353827] Message size: 259524 bytes
Wed 2013-12-04 09:14:57: [353827] Performing VBR certification (Domain: 
sinarmasland.com, Auth: SPF)
Wed 2013-12-04 09:14:57: [353827] *  File: 
s:\mdaemon\queues\temp\md50002243243.tmp
Wed 2013-12-04 09:14:57: [353827] *  Message-ID: 
<ofcf95ada3.22776483-on47257c37.000c2b7a-47257c37.000c5...@sinarmasland.com>
Wed 2013-12-04 09:14:57: [353827] *  Certifier (trusted): 
vbr.emailcertification.org ...
Wed 2013-12-04 09:14:57: [353827] *    Querying: 
sinarmasland.com._vouch.vbr.emailcertification.org ...
Wed 2013-12-04 09:14:58: [353827] *    Certifier does not recognize that domain
Wed 2013-12-04 09:14:58: [353827] *  Certification result: message not certified
Wed 2013-12-04 09:14:58: [353827] ---- End VBR results
Wed 2013-12-04 09:14:58: [353827] Performing DKIM lookup
Wed 2013-12-04 09:14:58: [353827] *  File: 
s:\mdaemon\queues\temp\md50002243243.tmp
Wed 2013-12-04 09:14:58: [353827] *  Message-ID: 
ofcf95ada3.22776483-on47257c37.000c2b7a-47257c37.000c5...@sinarmasland.com
Wed 2013-12-04 09:14:58: [353827] *  Result: neutral
Wed 2013-12-04 09:14:58: [353827] ---- End DKIM results
Wed 2013-12-04 09:14:58: [353827] Passing message through AntiVirus (Size: 
259524)...
Wed 2013-12-04 09:14:58: [353827] *  Message is clean (no viruses found)
Wed 2013-12-04 09:14:58: [353827] ---- End AntiVirus results
Wed 2013-12-04 09:14:58: [353827] Message creation successful: 
e:\mdaemon\queues\inbound\md50004532155.msg
Wed 2013-12-04 09:14:58: [353827] --> 250 Ok, message saved <Message-ID: 
<ofcf95ada3.22776483-on47257c37.000c2b7a-47257c37.000c5...@sinarmasland.com>>
Wed 2013-12-04 09:15:03: [353827] <-- QUIT
Wed 2013-12-04 09:15:03: [353827] --> 221 See ya in cyberspace
Wed 2013-12-04 09:15:03: [353827] SMTP session successful (Bytes in/out: 
259656/543)
 
Mohon advice nya pak? Apakah ada masalah di sisi kami atau di sisi customer
 
Salam
Benny
--
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