Dh,
 
Pak Syafril mohon bantuannya, user kami ada yang tidak bisa terima email
dari customer, saya cek di lognya ada failure ketika email customer diproses
di inbound, kira-kira penyebabnya apa ya? 
Berikut log nya:
 
Wed 2016-06-29 10:12:51.179: ----------
Wed 2016-06-29 10:12:51.182: [223835] Processing
D:\MDAEMON\Inbound\61\md50000032340.msg
Wed 2016-06-29 10:12:51.182: [223835] *  From: "Eko Purwanto"
<e...@bjp.co.id>
Wed 2016-06-29 10:12:51.182: [223835] *  To: <naomi_yuni...@araksa.com>
Wed 2016-06-29 10:12:51.182: [223835] *  Subject: RE: Draft Polis Asuransi
PT. Kary Indomas Elok
Wed 2016-06-29 10:12:51.182: [223835] *  Message-ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:12:51.182: [223835] *  MDPGP service currently disabled
via UI
Wed 2016-06-29 10:12:51.182: [223835] Result: failed
Wed 2016-06-29 10:12:51.182: [223835] ----------
Wed 2016-06-29 10:12:51.189: INBOUND message: md50000032340.msg
Wed 2016-06-29 10:12:51.189: *  From: "Eko Purwanto" <e...@bjp.co.id>
Wed 2016-06-29 10:12:51.189: *  To: <naomi_yuni...@araksa.com>
Wed 2016-06-29 10:12:51.189: *  Subject: RE: Draft Polis Asuransi PT. Kary
Indomas Elok
Wed 2016-06-29 10:12:51.189: *  Message-ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:12:51.189: *  Size: 65553;
d:\mdaemon\localq\md50021147015.msg
Wed 2016-06-29 10:12:51.189: ----------
Wed 2016-06-29 10:12:51.193: [223836] Processing
D:\MDAEMON\Inbound\62\md50000032340.msg
Wed 2016-06-29 10:12:51.193: [223836] *  From: "Eko Purwanto"
<e...@bjp.co.id>
Wed 2016-06-29 10:12:51.193: [223836] *  To: <naomi_yuni...@araksa.com>
Wed 2016-06-29 10:12:51.193: [223836] *  Subject: RE: Draft Polis Asuransi
PT. Kary Indomas Elok
Wed 2016-06-29 10:12:51.193: [223836] *  Message-ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:12:51.193: [223836] *  MDPGP service currently disabled
via UI
Wed 2016-06-29 10:12:51.193: [223836] Result: failed
Wed 2016-06-29 10:12:51.193: [223836] ----------
Wed 2016-06-29 10:12:51.200: INBOUND message: md50000032340.msg
Wed 2016-06-29 10:12:51.200: *  From: "Eko Purwanto" <e...@bjp.co.id>
Wed 2016-06-29 10:12:51.200: *  To: <naomi_yuni...@araksa.com>
Wed 2016-06-29 10:12:51.200: *  Subject: RE: Draft Polis Asuransi PT. Kary
Indomas Elok
Wed 2016-06-29 10:12:51.200: *  Message-ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:12:51.200: *  Size: 65564;
d:\mdaemon\localq\md50021147016.msg
Wed 2016-06-29 10:12:51.200: ----------
 
Wed 2016-06-29 10:13:12.145: ----------
Wed 2016-06-29 10:13:12.673: SecurityPlus AntiVirus processing
d:\mdaemon\localq\md50021147015.msg...
Wed 2016-06-29 10:13:12.673: * Message return-path: e...@bjp.co.id
Wed 2016-06-29 10:13:12.673: * Message from: e...@bjp.co.id
Wed 2016-06-29 10:13:12.673: * Message to: marketi...@araksa.com
Wed 2016-06-29 10:13:12.673: * Message subject: RE: Draft Polis Asuransi PT.
Kary Indomas Elok
Wed 2016-06-29 10:13:12.673: * Message ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:13:12.673: Start SecurityPlus AntiVirus results
Wed 2016-06-29 10:13:12.736: * Total attachments scanned    : 4 (including
multipart/alternatives and message body)
Wed 2016-06-29 10:13:12.736: * Total attachments infected   : 0
Wed 2016-06-29 10:13:12.736: * Total attachments disinfected: 0
Wed 2016-06-29 10:13:12.736: * Total errors while scanning  : 0
Wed 2016-06-29 10:13:12.736: * Total attachments removed    : 0
Wed 2016-06-29 10:13:12.740: End of SecurityPlus AntiVirus results
Wed 2016-06-29 10:13:12.740: ----------
Wed 2016-06-29 10:13:12.726: SecurityPlus AntiVirus processing
d:\mdaemon\localq\md50021147016.msg...
Wed 2016-06-29 10:13:12.726: * Message return-path: e...@bjp.co.id
Wed 2016-06-29 10:13:12.726: * Message from: e...@bjp.co.id
Wed 2016-06-29 10:13:12.726: * Message to: naomi_yuni...@araksa.com
Wed 2016-06-29 10:13:12.726: * Message subject: RE: Draft Polis Asuransi PT.
Kary Indomas Elok
Wed 2016-06-29 10:13:12.726: * Message ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:13:12.726: Start SecurityPlus AntiVirus results
Wed 2016-06-29 10:13:12.773: * Total attachments scanned    : 4 (including
multipart/alternatives and message body)
Wed 2016-06-29 10:13:12.773: * Total attachments infected   : 0
Wed 2016-06-29 10:13:12.773: * Total attachments disinfected: 0
Wed 2016-06-29 10:13:12.773: * Total errors while scanning  : 0
Wed 2016-06-29 10:13:12.773: * Total attachments removed    : 0
Wed 2016-06-29 10:13:12.777: End of SecurityPlus AntiVirus results
 
Wed 2016-06-29 10:13:12.737: Content Filter processing
d:\mdaemon\localq\md50021147015.msg...
Wed 2016-06-29 10:13:12.737: * Message return-path: e...@bjp.co.id
Wed 2016-06-29 10:13:12.737: * Message from: e...@bjp.co.id
Wed 2016-06-29 10:13:12.737: * Message to: marketi...@araksa.com
Wed 2016-06-29 10:13:12.737: * Message subject: RE: Draft Polis Asuransi PT.
Kary Indomas Elok
Wed 2016-06-29 10:13:12.737: * Message ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:13:12.737: Start Content Filter results
Wed 2016-06-29 10:13:12.741: * Matched 0 of 16 active rules
Wed 2016-06-29 10:13:12.741: End of Content Filter results
Wed 2016-06-29 10:13:12.741: ----------
Wed 2016-06-29 10:13:12.774: Content Filter processing
d:\mdaemon\localq\md50021147016.msg...
Wed 2016-06-29 10:13:12.774: * Message return-path: e...@bjp.co.id
Wed 2016-06-29 10:13:12.774: * Message from: e...@bjp.co.id
Wed 2016-06-29 10:13:12.774: * Message to: naomi_yuni...@araksa.com
Wed 2016-06-29 10:13:12.774: * Message subject: RE: Draft Polis Asuransi PT.
Kary Indomas Elok
Wed 2016-06-29 10:13:12.774: * Message ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:13:12.774: Start Content Filter results
Wed 2016-06-29 10:13:12.778: * Matched 0 of 16 active rules
Wed 2016-06-29 10:13:12.778: End of Content Filter results
Wed 2016-06-29 10:13:12.778: ----------
 
Wed 2016-06-29 10:13:12.665: ----------
Wed 2016-06-29 10:13:12.025: Spam Filter processing
d:\mdaemon\localq\md50021147016.msg...
Wed 2016-06-29 10:13:12.025: * Message return-path: e...@bjp.co.id
Wed 2016-06-29 10:13:12.025: * Message from: e...@bjp.co.id
Wed 2016-06-29 10:13:12.025: * Message to: naomi_yuni...@araksa.com
Wed 2016-06-29 10:13:12.025: * Message subject: RE: Draft Polis Asuransi PT.
Kary Indomas Elok
Wed 2016-06-29 10:13:12.025: * Message ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:13:12.717: Start SpamAssassin results
Wed 2016-06-29 10:13:12.717: 0.30 points, 5.00 required
Wed 2016-06-29 10:13:12.717: *  0.0 TVD_RCVD_IP4 Message was received from
an IPv4 address
Wed 2016-06-29 10:13:12.717: *  0.0 TVD_RCVD_IP Message was received from an
IP address
Wed 2016-06-29 10:13:12.717: *  1.2 RCVD_NUMERIC_HELO Received: contains an
IP address used for HELO
Wed 2016-06-29 10:13:12.717: *  0.0 HTML_MESSAGE BODY: HTML included in
message
Wed 2016-06-29 10:13:12.717: * -4.0 BAYES_00 BODY: Bayes spam probability is
0 to 1%
Wed 2016-06-29 10:13:12.717: *      [score: 0.0000]
Wed 2016-06-29 10:13:12.717: *  0.0 T_KAM_HTML_FONT_INVALID BODY: Test for
Invalidly Named or Formatted
Wed 2016-06-29 10:13:12.717: *      Colors in HTML
Wed 2016-06-29 10:13:12.717: *  0.8 RDNS_NONE Delivered to internal network
by a host with no rDNS
Wed 2016-06-29 10:13:12.717: *  2.3 FSL_HELO_BARE_IP_1 No description
available.
Wed 2016-06-29 10:13:12.717: *  0.0 T_FILL_THIS_FORM_SHORT Fill in a short
form with personal
Wed 2016-06-29 10:13:12.717: *      information
Wed 2016-06-29 10:13:12.717: End SpamAssassin results
Wed 2016-06-29 10:13:12.717: ----------
Wed 2016-06-29 10:13:12.092: ----------
Wed 2016-06-29 10:13:11.999: Spam Filter processing
d:\mdaemon\localq\md50021147015.msg...
Wed 2016-06-29 10:13:11.999: * Message return-path: e...@bjp.co.id
Wed 2016-06-29 10:13:11.999: * Message from: e...@bjp.co.id
Wed 2016-06-29 10:13:11.999: * Message to: marketi...@araksa.com
Wed 2016-06-29 10:13:11.999: * Message subject: RE: Draft Polis Asuransi PT.
Kary Indomas Elok
Wed 2016-06-29 10:13:11.999: * Message ID:
<00db01d1d1b3$35b41300$a11c3900$@co.id>
Wed 2016-06-29 10:13:12.665: Start SpamAssassin results
Wed 2016-06-29 10:13:12.665: 0.30 points, 5.00 required
Wed 2016-06-29 10:13:12.665: *  0.0 TVD_RCVD_IP4 Message was received from
an IPv4 address
Wed 2016-06-29 10:13:12.665: *  0.0 TVD_RCVD_IP Message was received from an
IP address
Wed 2016-06-29 10:13:12.665: *  1.2 RCVD_NUMERIC_HELO Received: contains an
IP address used for HELO
Wed 2016-06-29 10:13:12.665: *  0.0 HTML_MESSAGE BODY: HTML included in
message
Wed 2016-06-29 10:13:12.665: * -4.0 BAYES_00 BODY: Bayes spam probability is
0 to 1%
Wed 2016-06-29 10:13:12.665: *      [score: 0.0000]
Wed 2016-06-29 10:13:12.665: *  0.0 T_KAM_HTML_FONT_INVALID BODY: Test for
Invalidly Named or Formatted
Wed 2016-06-29 10:13:12.665: *      Colors in HTML
Wed 2016-06-29 10:13:12.665: *  0.8 RDNS_NONE Delivered to internal network
by a host with no rDNS
Wed 2016-06-29 10:13:12.665: *  2.3 FSL_HELO_BARE_IP_1 No description
available.
Wed 2016-06-29 10:13:12.665: *  0.0 T_FILL_THIS_FORM_SHORT Fill in a short
form with personal
Wed 2016-06-29 10:13:12.665: *      information
Wed 2016-06-29 10:13:12.665: End SpamAssassin results
Wed 2016-06-29 10:13:12.665: ----------
 
 
Regards,
 
Albertus Ajie
I.T. Dept. P.T. Asuransi Raksa Pratikara
+6221 - 3859007/8 (ext: 1804)
 


 
PT.Asuransi Raksa Pratikara  
Wisma BSG 3rd Floor, Jl. Abdul Muis No. 40, Jakarta 10160  Indonesia 
Tel: (021) 3859007 /  3859008  |  Fax : (021) 3859004-6 
www.RaksaOnline.com  |                       
Anytime Anywhere with Our Smile

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