Yth Pak Syafril

Mohon bantu solusi Pak, user saya dapat report email tidak terkirim (mohon
di scroll ke bawah), namun saya lihat dari log di server sudah sukses.

Kira-kira ini masalahnya apa ya Pak? Apakah ada yang harus saya lakukan atau
tambahan seting dari sisi server?

Berikut log dari server yang menyatakan emailnya tersebut sukses terkirim



17:41:08.460: 01: ----------

Thu 2016-12-01 17:41:21.784: 05: [340673] Session 340673; child 0001

Thu 2016-12-01 17:41:21.784: 01: [340673] Parsing message
<d:\mdaemon\queues\remote\pd35000545619.msg>

Thu 2016-12-01 17:41:21.785: 01: [340673] *  From:
ishiba...@os-selnajaya.com

Thu 2016-12-01 17:41:21.785: 01: [340673] *  To:
yamazaki.ry...@friends.jica.go.jp

Thu 2016-12-01 17:41:21.785: 01: [340673] *  Subject: <JICA?> ????????

Thu 2016-12-01 17:41:21.785: 01: [340673] *  Size (bytes): 446199

Thu 2016-12-01 17:41:21.785: 01: [340673] *  Message-ID:
<00c001d24bbf$71996240$54cc26c0$@os-selnajaya.com>

Thu 2016-12-01 17:41:21.786: 01: [340673] *  This message is 0 minutes old;
it has 15 minutes left in this queue

Thu 2016-12-01 17:41:21.786: 05: [340673] Attempting SMTP connection to
[friends.jica.go.jp]

Thu 2016-12-01 17:41:21.786: 05: [340673] Resolving MX records for [friends.
jica.go.jp] (DNS Server: 8.8.8.8)...

Thu 2016-12-01 17:41:21.879: 05: [340673] *  P=000 S=000
D=friends.jica.go.jp TTL=(1439)
MX=[friends-jica-go-jp.mail.protection.outlook.com]

Thu 2016-12-01 17:41:21.879: 05: [340673] Attempting SMTP connection to
[friends-jica-go-jp.mail.protection.outlook.com:25]

Thu 2016-12-01 17:41:21.879: 05: [340673] Resolving A record for
[friends-jica-go-jp.mail.protection.outlook.com] (DNS Server: 8.8.8.8)...

Thu 2016-12-01 17:41:22.619: 05: [340673] *
D=friends-jica-go-jp.mail.protection.outlook.com TTL=(0) A=[23.103.139.138]

Thu 2016-12-01 17:41:22.619: 05: [340673] *
D=friends-jica-go-jp.mail.protection.outlook.com TTL=(0) A=[23.103.139.170]

Thu 2016-12-01 17:41:22.619: 05: [340673] Randomly picked 23.103.139.138
from list of A records

Thu 2016-12-01 17:41:22.619: 05: [340673] Attempting SMTP connection to [23.
103.139.138:25]

Thu 2016-12-01 17:41:22.619: 05: [340673] Waiting for socket connection...

Thu 2016-12-01 17:41:22.879: 05: [340673] *  Connection established (202.78.
202.4:60641 -> 23.103.139.138:25)

Thu 2016-12-01 17:41:22.879: 05: [340673] Waiting for protocol to start...

Thu 2016-12-01 17:41:23.204: 02: [340673] <-- 220
OS2JPN01FT005.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready
at Thu, 1 Dec 2016 10:41:26 +0000

Thu 2016-12-01 17:41:23.204: 03: [340673] --> EHLO mail.os-selnajaya.com

Thu 2016-12-01 17:41:23.466: 02: [340673] <--
250-OS2JPN01FT005.mail.protection.outlook.com Hello [202.78.202.4]

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-SIZE 157286400

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-PIPELINING

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-DSN

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-ENHANCEDSTATUSCODES

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-STARTTLS

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-8BITMIME

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250-BINARYMIME

Thu 2016-12-01 17:41:23.466: 02: [340673] <-- 250 CHUNKING

Thu 2016-12-01 17:41:23.466: 03: [340673] --> STARTTLS

Thu 2016-12-01 17:41:23.725: 02: [340673] <-- 220 2.0.0 SMTP server ready

Thu 2016-12-01 17:41:24.273: 05: [340673] SSL negotiation successful (TLS 1.
2, 256 bit key exchange, 128 bit AES encryption)

Thu 2016-12-01 17:41:24.273: 03: [340673] --> EHLO mail.os-selnajaya.com

Thu 2016-12-01 17:41:24.533: 02: [340673] <--
250-OS2JPN01FT005.mail.protection.outlook.com Hello [202.78.202.4]

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-SIZE 157286400

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-PIPELINING

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-DSN

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-ENHANCEDSTATUSCODES

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-AUTH LOGIN

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-8BITMIME

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250-BINARYMIME

Thu 2016-12-01 17:41:24.533: 02: [340673] <-- 250 CHUNKING

Thu 2016-12-01 17:41:24.533: 03: [340673] --> MAIL
From:<ishiba...@os-selnajaya.com> SIZE=446199

Thu 2016-12-01 17:41:24.795: 02: [340673] <-- 250 2.1.0 Sender OK

Thu 2016-12-01 17:41:24.795: 03: [340673] --> RCPT
To:<yamazaki.ry...@friends.jica.go.jp>

Thu 2016-12-01 17:41:25.343: 02: [340673] <-- 250 2.1.5 Recipient OK

Thu 2016-12-01 17:41:25.343: 03: [340673] --> DATA

Thu 2016-12-01 17:41:25.602: 02: [340673] <-- 354 Start mail input; end with
<CRLF>.<CRLF>

Thu 2016-12-01 17:41:25.602: 05: [340673] Sending
<d:\mdaemon\queues\remote\pd35000545619.msg> to [23.103.139.138]

Thu 2016-12-01 17:41:39.425: 05: [340673] Transfer Complete

Thu 2016-12-01 17:41:40.617: 02: [340673] <-- 250 2.6.0
<00c001d24bbf$71996240$54cc26c0$@os-selnajaya.com>
[InternalId=28436978472230,
Hostname=OSXPR01MB0741.jpnprd01.prod.outlook.com] 453182 bytes in 13.782,
32.111 KB/sec Queued mail for delivery

Thu 2016-12-01 17:41:40.617: 03: [340673] --> QUIT

Thu 2016-12-01 17:41:40.876: 02: [340673] <-- 221 2.0.0 Service closing
transmission channel

Thu 2016-12-01 17:41:40.876: 05: [340673] SMTP session successful (Bytes
in/out: 881/454192)

Thu 2016-12-01 17:41:40.876: 01: ----------



Mohon di bantu cek email dibawah ini, yang menyatakan email gagal kirim.
Terima kasih sebelumnya Pak..



Best regards,

Agus Tarpindo

IT

From: Yachiyo Ishibashi [mailto:ishiba...@os-selnajaya.com]
Sent: Friday, December 02, 2016 8:38 AM
To: 'Agus Tarpindo'
Cc: it-supp...@os-selnajaya.com
Subject: 転送: Undeliverable: <JICA様> 翻訳料金の御案内 (Permohonan
support)



Dear Pak Agus



Bolehkah saya minta support Bapak karena email saya kepada client baru tidak
terkirim.



Best regards,

Yachiyo Ishibashi



差出人: postmas...@friends.jica.go.jp [mailto:postmas...@friends.jica.go.jp]

送信日時: Thursday, December 01, 2016 5:42 PM
宛先: ishiba...@os-selnajaya.com
件名: Undeliverable: <JICA様> 翻訳料金の御案内







Your message to yamazaki.ry...@friends.jica.go.jp
<mailto:yamazaki.ry...@friends.jica.go.jp>  couldn't be delivered.


Yamazaki.ryuji wasn't found at friends.jica.go.jp.



ishibashi

Office 365

Yamazaki.ryuji


Action Required

        Recipient














Unknown To address






How to Fix It


The address may be misspelled or may not exist. Try one or more of the
following:


*         Send the message again following these steps: In Outlook, open
this non-delivery report (NDR) and choose Send Again from the Report ribbon.
In Outlook on the web, select this NDR, then select the link "To send this
message again, click here." Then delete and retype the entire recipient
address. If prompted with an Auto-Complete List suggestion don't select it.
After typing the complete address, click Send.

*         Contact the recipient (by phone, for example) to check that the
address exists and is correct.

*         The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is working
correctly.

*         Clear the recipient Auto-Complete List in Outlook or Outlook on
the web by following the steps in this article: Fix email delivery issues
for error code 5.1.10 in Office 365
<http://go.microsoft.com/fwlink/?LinkId=532972> , and then send the message
again. Retype the entire recipient address before selecting Send.


If the problem continues, forward this message to your email admin. If
you're an email admin, refer to the More Info for Email Admins section
below.



Was this helpful? Send feedback to Microsoft
<http://go.microsoft.com/fwlink/?LinkId=525921> .


  _____



More Info for Email Admins


Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address
hosted by Office 365 but the address is incorrect or doesn't exist at the
destination domain. The error is reported by the recipient domain's email
server, but most often it must be fixed by the person who sent the message.
If the steps in the How to Fix It section above don't fix the problem, and
you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address
exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as
expected. Forwarding can be set up by an admin via mail flow rules or
mailbox forwarding address settings, or by the recipient via the Inbox Rules
feature.

Recipient has a valid license - Make sure the recipient has an Office 365
license assigned to them. The recipient's email admin can use the Office 365
admin center to assign a license (Users > Active Users > select the
recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow
or MX record settings can cause this error. Check your Office 365 mail flow
settings to make sure your domain and any mail flow connectors are set up
correctly. Also, work with your domain registrar to make sure the MX records
for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email
delivery issues for error code 5.1.10 in Office 365
<http://go.microsoft.com/fwlink/?LinkId=532972> .


Original Message Details



Created Date:

12/1/2016 10:41:15 AM


Sender Address:

ishiba...@os-selnajaya.com <mailto:ishiba...@os-selnajaya.com>


Recipient Address:

yamazaki.ry...@friends.jica.go.jp <mailto:yamazaki.ry...@friends.jica.go.jp>



Subject:

<JICA様> 翻訳料金の御案内



Error Details



Reported error:

550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP
address lookup


DSN generated by:

OSXPR01MB0741.jpnprd01.prod.outlook.com




Message Hops


HOP

TIME (UTC)

FROM

TO

WITH

RELAY TIME


1

12/1/2016
10:41:20 AM

OSSLTP067

mail.os-selnajaya.com

ESMTPA

5 sec


2

12/1/2016
10:41:28 AM

mail.os-selnajaya.com

OS2JPN01FT005.mail.protection.outlook.com

Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256)

8 sec


3

12/1/2016
10:41:30 AM

OS2JPN01FT005.eop-JPN01.prod.protection.outlook.com

KAWPR01CA0071.outlook.office365.com

Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384)

2 sec


4

12/1/2016
10:41:30 AM

KAWPR01CA0071.jpnprd01.prod.outlook.com

OSXPR01MB0741.jpnprd01.prod.outlook.com

Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384)

*

Original Message Headers

Received: from KAWPR01CA0071.jpnprd01.prod.outlook.com (10.174.229.159) by
 OSXPR01MB0741.jpnprd01.prod.outlook.com (10.167.147.143) with Microsoft
SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384)
id
 15.1.747.13; Thu, 1 Dec 2016 10:41:30 +0000
Received: from OS2JPN01FT005.eop-JPN01.prod.protection.outlook.com
 (2a01:111:f400:7e9c::201) by KAWPR01CA0071.outlook.office365.com
 (2603:1096:402:b::31) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.761.9 via
Frontend
 Transport; Thu, 1 Dec 2016 10:41:30 +0000
Authentication-Results: spf=pass (sender IP is 202.78.202.4)
 smtp.mailfrom=os-selnajaya.com; friends.jica.go.jp; dkim=none (message not
 signed) header.d=none;friends.jica.go.jp; dmarc=pass action=none
 header.from=os-selnajaya.com;
Received-SPF: Pass (protection.outlook.com: domain of os-selnajaya.com
 designates 202.78.202.4 as permitted sender)
receiver=protection.outlook.com;
 client-ip=202.78.202.4; helo=mail.os-selnajaya.com;
Received: from mail.os-selnajaya.com (202.78.202.4) by
 OS2JPN01FT005.mail.protection.outlook.com (10.152.184.126) with Microsoft
 SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.734.4 via
Frontend
 Transport; Thu, 1 Dec 2016 10:41:28 +0000
X-IncomingTopHeaderMarker:
OriginalChecksum:;UpperCasedChecksum:;SizeAsReceived:1247;Count:21
X-MDAV-Processed: mail.os-selnajaya.com, Thu, 01 Dec 2016 17:41:21 +0700
Received: from OSSLTP067 by mail.os-selnajaya.com
        with ESMTPA id md50001919221.msg for
<yamazaki.ry...@friends.jica.go.jp
<mailto:yamazaki.ry...@friends.jica.go.jp> >;
        Thu, 01 Dec 2016 17:41:20 +0700
X-Spam-Processed: mail.os-selnajaya.com, Thu, 01 Dec 2016 17:41:20 +0700
        (not processed: message from trusted or authenticated source)
X-MDRemoteIP: 182.253.176.75
X-MDHelo: OSSLTP067
X-MDArrival-Date: Thu, 01 Dec 2016 17:41:20 +0700
X-Authenticated-Sender: ishiba...@os-selnajaya.com
<mailto:ishiba...@os-selnajaya.com>
X-Return-Path: ishiba...@os-selnajaya.com
<mailto:ishiba...@os-selnajaya.com>
X-Envelope-From: ishiba...@os-selnajaya.com
<mailto:ishiba...@os-selnajaya.com>
X-MDaemon-Deliver-To: yamazaki.ry...@friends.jica.go.jp
<mailto:yamazaki.ry...@friends.jica.go.jp>
From: Yachiyo Ishibashi <ishiba...@os-selnajaya.com
<mailto:ishiba...@os-selnajaya.com> >
To: <yamazaki.ry...@friends.jica.go.jp
<mailto:yamazaki.ry...@friends.jica.go.jp> >
CC: <langu...@os-selnajaya.com <mailto:langu...@os-selnajaya.com> >, 'Aya
Yoshino' <yosh...@os-selnajaya.com <mailto:yosh...@os-selnajaya.com> >
Subject:
=?iso-2022-jp?B?PEpJQ0EbJEJNTRsoQj4bJEIhIUtdTHVOQTZiJE44ZjBGRmIbKEI=?=
Date: Thu, 1 Dec 2016 17:41:15 +0700
Message-ID: <00c001d24bbf$71996240$54cc26c0$@os-selnajaya.com
<mailto:00c001d24bbf$71996240$54cc26c0$@os-selnajaya.com> >
MIME-Version: 1.0
Content-Type: multipart/mixed;
        boundary="----=_NextPart_000_00C1_01D24BFA.1DFD1C40"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AdJLvtf0h4U7zuYIQ0qsbRDorAMbgw==
Content-Language: en-us
X-IncomingHeaderCount: 21
Return-Path: ishiba...@os-selnajaya.com <mailto:ishiba...@os-selnajaya.com>
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: fd53c588-030f-4277-826f-b5fe0ca396f9:0
X-Forefront-Antispam-Report: CIP:202.78.202.4;IPV:NLI;CTRY:ID;EFV:NLI;
X-Microsoft-Exchange-Diagnostics:
1;OS2JPN01FT005;1:+f6i1dVdq5ETG88M+Ju+AuOy25d8eDYGBp2dkNe1tgFc+ZpKkVMmH71JRV
bSOYQe8/PbLgpamoKO0RQHlTEB11W7biYsu1ohox7LKsskEcLBuRWJ3I4qBcuMi7oLafiopZqoVu
TCZi0cIWw4N8WFEkTZMuLNBDiHuK5+f6xJqXOW98NnPbjlgpXNaAwC53gNRVjVx5pvJ4naGKueT/
fs/PcDcgl9ch4FqynN0OqlZe1WTrXBupH94Ayqf/AIq+xUCFdFUg7srmuJhNXn5oP9uAUls8AIdU
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jXGbc213RVX6eczQ8Lx1PFetUe0XT6r64hfKslwyyUyVDh0c0elxnnim3bGpvE
X-MS-Office365-Filtering-Correlation-Id:
cb5b7bab-2b42-44f7-471b-08d419d69c47
X-Microsoft-Antispam:

UriScan:;BCL:0;PCL:0;RULEID:(22001)(81800161)(8251501002)(3010002)(71701004)
;SRVR:OSXPR01MB0741;
X-Microsoft-Exchange-Diagnostics:

1;OSXPR01MB0741;3:GRRZvUbVx9uS+UiYtkkPIculU/3m7cF3bU1sCChd4aqd2l55I7TjDOdgQQ
HAAaE294x3rkYkGOoIAV0jubPzizOXMjyg+cfD0CxL8tDJ8fnwJK6GFYMYoD92kN+mFkttwTWhtW
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Ucs5nakSrESvvlYreGDZVGdaybvpA9OQ==
X-Microsoft-Exchange-Diagnostics:

1;OSXPR01MB0741;25:eNg3QyK4HAqRKt6K7dOEZ7O4ytbQbcF2qqkdaYm9XLxWrgwbzB0KsfsmU
NSHAUv1RTSjIzn4vo1SIE9+vc1/Z4OsIt6iLk+i0rvLishqxyQiA6NbY8UeXHvbbLBCOnM/9Qhbi
PwPMet+P4M5CfVhpcy0VJLYgip28Lf7QrO1rjCsI9nNycyDBWuZov6DEvx71GRY7mko1giYEJHAD
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PhNg2qr3L82EtaUYudSiMVpOtx8+VvvC6+MURTFiY1fnO+n0SERV3cvEoSMumbDo5PzeDA/cm+LU
JuM8zTKig==
Reporting-MTA: dns;OSXPR01MB0741.jpnprd01.prod.outlook.com
Received-From-MTA: dns;mail.os-selnajaya.com
Arrival-Date: Thu, 1 Dec 2016 10:41:30 +0000

Final-Recipient: rfc822;Yamazaki.ryuji@friends.jica.go.jp
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup

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