Dear Pak syafril

kami masih mendapati email berpassword masuk quarantine
pada konfigurasi antivirus kami sudah sesuaikan dengan saran dari bapak
 berikut



namun masih saja email ber password masuk quarantine
bahkan ada kasus kami sudah masukan doamin email kedalam Exclusion list
antivirus
namun email dari situ tetap terquarantine
berikut log kasus tersebut untuk AVnya

Tue 2017-05-23 18:52:29.267: SecurityPlus AntiVirus processing
c:\mdaemon\queues\local\md35001523217.msg...
Tue 2017-05-23 18:52:29.267: * Message return-path: prvs=1316ac021b=
[email protected]
Tue 2017-05-23 18:52:29.267: * Message from: [email protected]
Tue 2017-05-23 18:52:29.267: * Message to: [email protected]
Tue 2017-05-23 18:52:29.267: * Message subject: FW2: coba kirim file
berpassword lokal domain
Tue 2017-05-23 18:52:29.267: * Message ID: <002601d2d3bb$0ca7bbf0$25f733d0$@
dwisapta.com>
Tue 2017-05-23 18:52:29.267: Start SecurityPlus AntiVirus results
Tue 2017-05-23 18:52:29.267: ** Address is in virus scanning exclusion list
- skipping virus scan*
Tue 2017-05-23 18:52:29.287: End of SecurityPlus AntiVirus results


dan berikut log yang kami temukan pada smtp-in untuk email yang sama

Tue 2017-05-23 18:52:28.193: 05: Session 115194; child 0001
Tue 2017-05-23 18:52:28.193: 05: Accepting SMTP connection from
10.77.211.9:59722 to 10.77.209.13:25
Tue 2017-05-23 18:52:28.194: 03: --> 220 dsp.dwisapta.com ESMTP MDaemon
16.5.2; Tue, 23 May 2017 18:52:28 +0700
Tue 2017-05-23 18:52:28.209: 02: <-- EHLO PanjiAgung
Tue 2017-05-23 18:52:28.209: 03: --> 250-dsp.dwisapta.com Hello PanjiAgung
[10.77.211.9], pleased to meet you
Tue 2017-05-23 18:52:28.210: 03: --> 250-ETRN
Tue 2017-05-23 18:52:28.210: 03: --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Tue 2017-05-23 18:52:28.210: 03: --> 250-8BITMIME
Tue 2017-05-23 18:52:28.210: 03: --> 250-ENHANCEDSTATUSCODES
Tue 2017-05-23 18:52:28.210: 03: --> 250-STARTTLS
Tue 2017-05-23 18:52:28.210: 03: --> 250 SIZE 35875000
Tue 2017-05-23 18:52:28.211: 02: <-- AUTH LOGIN
Tue 2017-05-23 18:52:28.211: 03: --> 334 VXNlcm5hbWU6
Tue 2017-05-23 18:52:28.211: 02: <-- cGFuamkuYWd1bmdAZHdpc2FwdGEuY29t
Tue 2017-05-23 18:52:28.211: 03: --> 334 UGFzc3dvcmQ6
Tue 2017-05-23 18:52:28.212: 02: <-- ******
Tue 2017-05-23 18:52:28.213: 03: --> 235 2.7.0 Authentication successful
Tue 2017-05-23 18:52:28.213: 01: Authenticated as [email protected]
Tue 2017-05-23 18:52:28.222: 02: <-- MAIL FROM: <[email protected]>
Tue 2017-05-23 18:52:28.224: 03: --> 250 2.1.0 Sender OK
Tue 2017-05-23 18:52:28.225: 02: <-- RCPT TO: <[email protected]>
Tue 2017-05-23 18:52:28.227: 03: --> 250 2.1.5 Recipient OK
Tue 2017-05-23 18:52:28.228: 02: <-- DATA
Tue 2017-05-23 18:52:28.229: 01: Creating temp file (SMTP):
c:\mdaemon\queues\temp\md50000014584.tmp
Tue 2017-05-23 18:52:28.229: 03: --> 354 Enter mail, end with <CRLF>.<CRLF>
Tue 2017-05-23 18:52:28.253: 01: Message size: 443182 bytes
Tue 2017-05-23 18:52:28.254: 06: Passing message through AntiVirus (Size:
443182)...
Tue 2017-05-23 18:52:28.255: 06: *  Recipient or sender in exclusion list
Tue 2017-05-23 18:52:28.255: 06: ---- End AntiVirus results
Tue 2017-05-23 18:52:28.256: 11: Passing message through ClamAV Plugin
(c:\mdaemon\queues\temp\md50000014584.tmp)...
Tue 2017-05-23 18:52:28.256: 11: *  Message-ID:
<[email protected]>
Tue 2017-05-23 18:52:28.320: 11: **  Virus result: 10 - contains
password-protected/encrypted file and could not be scanned - quarantined*
Tue 2017-05-23 18:52:28.373: 01: Message creation successful:
c:\mdaemon\queues\inbound\md50000436256.msg
Tue 2017-05-23 18:52:28.373: 03: --> 250 2.6.0 Ok, message saved
<Message-ID: <[email protected]>>
Tue 2017-05-23 18:52:30.827: 02: <-- QUIT
Tue 2017-05-23 18:52:30.827: 03: --> 221 2.0.0 See ya in cyberspace
Tue 2017-05-23 18:52:30.827: 01: SMTP session successful (Bytes in/out:
443350/543)


berdasarkan Log AV sudah *skipping virus scan* namun pada smtp-in
masih *contains
password-protected/encrypted file and could not be scanned - quarantined*
mohon bantuanya pak.
terima kasih
​

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