Dear Pak Syafril,

satu email account di dalam domain terkena hijack, dan system otomatis 
memblocked mailbox yg terkena hijacked dengan status FROZEN.
setelah saya ganti password-nya kemudian mailbox tersebut saya aktifkan 
kembali. akan tetapi account tersebut tidak bisa mengirim email, dengan error 
SENDER ADDRESS REJECTED: ACCESS DENIED (5.7.1)

telah saya cek di outbound messages restriction, message to outside domain 
tidak tercentrang. kemudian saya sudah tambahkan account tersebut pada 
whitelist, tetap tidak dapat send email.

mohon bantuannya untuk masalah ini, terima kasih


berikut ini adalah session transcriptnya:

========================
=  Session Transcript  =
========================

  [305387] Session 305387; child 0001
  [305387] Parsing message <xxxxxxxxxxxxxxxxxxxxxxxx\pd35000480996.msg>
  [305387] *  From: ya...@musica-studios.co.id <>
  [305387] *  To: mauri...@gmail.com <>
  [305387] *  Subject: percobaan
  [305387] *  Size (bytes): 3416
  [305387] *  Message-ID: <wc20180108105146.690...@musica-studios.co.id <>>
  [305387] Attempting to send message to smart host
  [305387] Attempting SMTP connection to smtp.fiber.net.id
  [305387] Resolving A record for smtp.fiber.net.id (DNS Server: 
27.123.220.220)...
  [305387] *  D=smtp2.fiber.net.id TTL=(54) A=[27.123.220.212]
  [305387] Attempting SMTP connection to 27.123.220.212:25
  [305387] Waiting for socket connection...
  [305387] *  Connection established 103.4.165.123:55764 --> 27.123.220.212:25
  [305387] Waiting for protocol to start...
  [305387] <-- 220 smtp2.fiber.net.id ESMTP Postfix
  [305387] --> EHLO mail.musica-studios.co.id
  [305387] <-- 250-smtp2.fiber.net.id
  [305387] <-- 250-PIPELINING
  [305387] <-- 250-SIZE 62914560
  [305387] <-- 250-VRFY
  [305387] <-- 250-ETRN
  [305387] <-- 250-STARTTLS
  [305387] <-- 250-AUTH PLAIN LOGIN
  [305387] <-- 250-AUTH=PLAIN LOGIN
  [305387] <-- 250-ENHANCEDSTATUSCODES
  [305387] <-- 250-8BITMIME
  [305387] <-- 250 DSN
  [305387] --> MAIL From:<ya...@musica-studios.co.id <>> SIZE=3416
  [305387] <-- 250 2.1.0 Ok
  [305387] --> RCPT To:<mauri...@gmail.com <>>
  [305387] <-- 554 5.7.1 <ya...@musica-studios.co.id <>>: Sender address 
rejected: Access denied
  [305387] --> QUIT

========================
=    End Transcript    =
======================== 

Kirim email ke