Dear Pak Syafril,
Bisa minta tolong analisa log error kami dari ticketing system dimana ada setting untuk SMTP. Sebelumnya berjalan normal hingga ketika akun infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> terjadi pergantian password saat kami sesuaikan settingan di aplikasi ticketing kami terdapat error "Failed connect to the SMTP server" padahal jika akun tersebut digunaan untuk setting POP3 pada aplikasi ticketing tersebut sukses dan login dari webmail juga bisa. Berikut SMTP config pada aplikasi ticketing kami: Server: mail.dima.co.id <http://mail.dima.co.id> Email Address: infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> Display Name: Default SMTP account Encryption: None (sudah test SSL & TLS) Server Port: 25 (sudah test pakai 465 & 587) SMTP Auth Username: infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> SMTP Auth Password: xxxxxxxx Berikut POP3 config pada aplikasi ticketing kami: Server: mail.dima.co.id <http://mail.dima.co.id> Encryption: none Server Port: POP3 Login Username: infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> Login Password: xxxxxxxx Kami tes SMTP auth dengan user yg lain tapi ternyata errornya sama yakni "Failed connect to the SMTP server" Selanjutnya test dengan SMTP auth ke server selain Mail server kami yakni relay SMTP ke ISP kami & gmail ternyata sukses dengan atau tanpa username & pass SMTP Auth. Kemudian kami test juga dengan menambahkan IP public server aplikasi ticketing di MDaemon pada trusted IP, dynamic whitelist, SMTP authentication whitelist kemudian mengosongkan kolom SMTP Auth Username & SMTP Auth Password pada aplikasi ticketing kami dan test config ternyata sukses "The SMTP connection was successful" Setelah itu outgoing email dari ticketing kami normal, namun ternyata tidak 100% normal, kendalanya disini ada sebagian email yang bisa terkirim & sebagian yang tidak dengan mailbounce sbb: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: tgr.control...@dima.co.id <mailto:tgr.control...@dima.co.id> host mx1.dima.co.id <http://mx1.dima.co.id> [116.254.100.37] SMTP error from remote mail server after MAIL FROM:<infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> > SIZE=5898: 530 5.7.0 Authentication required _____ Reporting-MTA: dns; mx37.antispamcloud.com <http://mx37.antispamcloud.com> Action: failed Final-Recipient: rfc822;tgr.control...@dima.co.id Status: 5.0.0 Remote-MTA: dns; mx1.dima.co.id <http://mx1.dima.co.id> Diagnostic-Code: smtp; 530 5.7.0 Authentication required --- Ini ada error log juga yg sempat kami capture ketika menggunakan SMTP server antispam ISP kami dimana sebagian ada yg sukses terkirim & sebagian tidak: Mon 2018-06-25 11:08:56.417: ---------- Mon 2018-06-25 11:08:56.026: [351867] Session 351867; child 0005 Mon 2018-06-25 11:08:56.026: [351867] Accepting SMTP connection from 46.165.233.176:34692 <http://46.165.233.176:34692> to 116.254.100.37:25 <http://116.254.100.37:25> Mon 2018-06-25 11:08:56.027: [351867] --> 220-edm.ed-dima.com <http://220-edm.ed-dima.com> ESMTP Mon, 25 Jun 2018 11:08:56 +0700 Mon 2018-06-25 11:08:56.027: [351867] --> 220-"PT. Esham Dima Mandiri Mail Server" Mon 2018-06-25 11:08:56.027: [351867] --> 220-"All transactions and IP addresses are logged" Mon 2018-06-25 11:08:56.027: [351867] --> 220-"By IT-DIMA Dept." Mon 2018-06-25 11:08:56.027: [351867] --> 220 "2012-2013" Mon 2018-06-25 11:08:56.412: [351867] <-- EHLO port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> Mon 2018-06-25 11:08:56.413: [351867] Performing SPF lookup (port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> / 46.165.233.176) Mon 2018-06-25 11:08:56.608: [351867] * Result: none; no SPF record in DNS Mon 2018-06-25 11:08:56.608: [351867] ---- End SPF results Mon 2018-06-25 11:08:56.608: [351867] --> 250-edm.ed-dima.com <http://250-edm.ed-dima.com> Hello port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> [46.165.233.176], pleased to meet you Mon 2018-06-25 11:08:56.608: [351867] --> 250-ETRN Mon 2018-06-25 11:08:56.608: [351867] Location Screening hiding AUTH from country Germany Mon 2018-06-25 11:08:56.608: [351867] --> 250-8BITMIME Mon 2018-06-25 11:08:56.608: [351867] --> 250-ENHANCEDSTATUSCODES Mon 2018-06-25 11:08:56.608: [351867] --> 250-STARTTLS Mon 2018-06-25 11:08:56.608: [351867] --> 250 SIZE 15360000 Mon 2018-06-25 11:08:56.886: [351867] <-- STARTTLS Mon 2018-06-25 11:08:56.886: [351867] --> 220 2.7.0 Ready to start TLS Mon 2018-06-25 11:08:57.453: [351867] SSL negotiation successful (TLS 1.2, 2048 bit key exchange, 128 bit AES encryption) Mon 2018-06-25 11:08:57.730: [351867] <-- EHLO port25.smtp.antispamcloud.com Mon 2018-06-25 11:08:57.731: [351867] Performing SPF lookup (port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> / 46.165.233.176) Mon 2018-06-25 11:08:57.755: [351867] * Result: none; no SPF record in DNS Mon 2018-06-25 11:08:57.755: [351867] ---- End SPF results Mon 2018-06-25 11:08:57.755: [351867] --> 250-edm.ed-dima.com <http://250-edm.ed-dima.com> Hello port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> [46.165.233.176], pleased to meet you Mon 2018-06-25 11:08:57.755: [351867] --> 250-ETRN Mon 2018-06-25 11:08:57.755: [351867] Location Screening hiding AUTH from country Germany Mon 2018-06-25 11:08:57.755: [351867] --> 250-8BITMIME Mon 2018-06-25 11:08:57.755: [351867] --> 250-ENHANCEDSTATUSCODES Mon 2018-06-25 11:08:57.755: [351867] --> 250 SIZE 15360000 Mon 2018-06-25 11:08:58.033: [351867] <-- MAIL FROM:<infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> > SIZE=803790 Mon 2018-06-25 11:08:58.038: [351867] Performing PTR lookup (176.233.165.46.IN-ADDR.ARPA) Mon 2018-06-25 11:08:58.040: [351867] * D=176.233.165.46.IN-ADDR.ARPA TTL=(174) PTR=[port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> ] Mon 2018-06-25 11:08:58.208: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[95.211.233.209] Mon 2018-06-25 11:08:58.208: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[138.201.61.184] Mon 2018-06-25 11:08:58.208: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[192.96.201.230] Mon 2018-06-25 11:08:58.208: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[46.165.233.176] Mon 2018-06-25 11:08:58.208: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[46.165.247.198] Mon 2018-06-25 11:08:58.208: [351867] ---- End PTR results Mon 2018-06-25 11:08:58.212: [351867] Performing IP lookup (port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> ) Mon 2018-06-25 11:08:58.214: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[46.165.247.198] Mon 2018-06-25 11:08:58.214: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[95.211.233.209] Mon 2018-06-25 11:08:58.214: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[138.201.61.184] Mon 2018-06-25 11:08:58.214: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[192.96.201.230] Mon 2018-06-25 11:08:58.214: [351867] * D=port25.smtp.antispamcloud.com <http://port25.smtp.antispamcloud.com> TTL=(1) A=[46.165.233.176] Mon 2018-06-25 11:08:58.214: [351867] ---- End IP lookup results Mon 2018-06-25 11:08:58.214: [351867] --> 530 5.7.0 Authentication required Mon 2018-06-25 11:08:58.214: [351867] infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> may not send mail from 46.165.233.176 (IP Shield) Mon 2018-06-25 11:08:58.503: [351867] <-- QUIT Mon 2018-06-25 11:08:58.503: [351867] --> 221 2.0.0 See ya in cyberspace Mon 2018-06-25 11:08:58.504: [351867] SMTP session terminated (Bytes in/out: 1044/5894) Mon 2018-06-25 11:08:58.504: ---------- --- Kemudian kami coba test SMTP setting di aplikasi ticketing kami dengan salah user auth m...@dima.co.id <mailto:m...@dima.co.id> dan diisikan passwordnya ternyata bisa, namun ini juga tidak 100% normal karena ada sebagian yang terkirim & sebagian yang tidak dengan error log sbb: Fri 2018-06-29 13:07:00.979: [701052] Session 701052; child 0003 Fri 2018-06-29 13:07:00.979: [701052] Accepting SMTP connection from 116.254.100.33:60694 <http://116.254.100.33:60694> to 116.254.100.37:25 <http://116.254.100.37:25> Fri 2018-06-29 13:07:00.980: [701052] --> 220-edm.ed-dima.com <http://220-edm.ed-dima.com> ESMTP Fri, 29 Jun 2018 13:07:00 +0700 Fri 2018-06-29 13:07:00.980: [701052] --> 220-"PT. Esham Dima Mandiri Mail Server" Fri 2018-06-29 13:07:00.980: [701052] --> 220-"All transactions and IP addresses are logged" Fri 2018-06-29 13:07:00.980: [701052] --> 220-"By IT-DIMA Dept." Fri 2018-06-29 13:07:00.980: [701052] --> 220 "2012-2013" Fri 2018-06-29 13:07:00.987: [701052] <-- EHLO PT-SLK5RCLVNEQ9 Fri 2018-06-29 13:07:00.987: [701052] --> 250-edm.ed-dima.com <http://250-edm.ed-dima.com> Hello PT-SLK5RCLVNEQ9 [116.254.100.33], pleased to meet you Fri 2018-06-29 13:07:00.987: [701052] --> 250-ETRN Fri 2018-06-29 13:07:00.987: [701052] --> 250-AUTH LOGIN CRAM-MD5 PLAIN Fri 2018-06-29 13:07:00.987: [701052] --> 250-8BITMIME Fri 2018-06-29 13:07:00.987: [701052] --> 250-ENHANCEDSTATUSCODES Fri 2018-06-29 13:07:00.987: [701052] --> 250-STARTTLS Fri 2018-06-29 13:07:00.987: [701052] --> 250 SIZE 15360000 Fri 2018-06-29 13:07:01.017: [701052] <-- AUTH CRAM-MD5 Fri 2018-06-29 13:07:01.017: [701052] --> 334 PE1EQUVNT04tRjIwMTgwNjI5MTMwNy5BQTA3MDExN01EMjgxN0BlZG0uZWQtZGltYS5jb20+ Fri 2018-06-29 13:07:01.048: [701052] <-- bWRtQGRpbWEuY28uaWQgZDhlOTdjYzI3YjI0ZTJiNmUzM2Y4YTdlZmY2YmNhNTI= Fri 2018-06-29 13:07:01.048: [701052] Authenticating m...@dima.co.id <mailto:m...@dima.co.id> ... Fri 2018-06-29 13:07:01.050: [701052] Authenticated as m...@dima.co.id <mailto:m...@dima.co.id> Fri 2018-06-29 13:07:01.050: [701052] --> 235 2.7.0 Authentication successful Fri 2018-06-29 13:07:01.080: [701052] <-- MAIL FROM:<infra.supp...@dima.co.id <mailto:infra.supp...@dima.co.id> > Fri 2018-06-29 13:07:01.081: [701052] --> 530 5.7.0 Authentication required Fri 2018-06-29 13:07:01.111: [701052] <-- QUIT Fri 2018-06-29 13:07:01.111: [701052] --> 221 2.0.0 See ya in cyberspace Fri 2018-06-29 13:07:01.111: [701052] SMTP session terminated (Bytes in/out: 147/570) --- Mohon bantuannya dari Pak Syafril terkait error log 530 5.7.0 Authentication required yang sering terjadi, dimana kami mengarahkan SMTP server ke mail server kami sendiri, terimakasih. ==================== Thank's Heryanto -- --[mdaemon-l]---------------------------------------------------------- Milis ini untuk Diskusi antar pengguna MDaemon Mail Server di Indonesia Netiket: https://wiki.openstack.org/wiki/MailingListEtiquette Arsip: http://mdaemon-l.dutaint.com Dokumentasi : http://mdaemon.dutaint.co.id Berlangganan: Kirim mail ke mdaemon-l-subscr...@dutaint.com Henti Langgan: Kirim mail ke mdaemon-l-unsubscr...@dutaint.com Versi terakhir MD 18.0.2, SG 5.5.0
