Selamat Siang

Pak Syafril mohon bantuannya ada user kami yang tidak bisa menerima email dari 
luar
berikut log SMTP – (IN) 

Thu 2019-08-08 11:31:37.613: ----------
Thu 2019-08-08 11:30:41.726: [302754] Session 302754; child 0005
Thu 2019-08-08 11:30:41.726: [302754] Accepting SMTP connection from 
182.50.132.200:53586 to 172.16.0.6:25
Thu 2019-08-08 11:30:41.727: [302754] --> 220 bb.ptbmi.com ESMTP MDaemon 
19.0.2; Thu, 08 Aug 2019 11:30:41 +0700
Thu 2019-08-08 11:30:41.984: [302754] <-- EHLO 
sg2nlsmtp01.shr.prod.sin2.secureserver.net
Thu 2019-08-08 11:30:41.984: [302754] --> 250-bb.ptbmi.com Hello 
sg2nlsmtp01.shr.prod.sin2.secureserver.net [182.50.132.200], pleased to meet you
Thu 2019-08-08 11:30:41.984: [302754] --> 250-ETRN
Thu 2019-08-08 11:30:41.984: [302754] Location Screening hiding AUTH from 
country Singapore
Thu 2019-08-08 11:30:41.984: [302754] --> 250-8BITMIME
Thu 2019-08-08 11:30:41.984: [302754] --> 250-ENHANCEDSTATUSCODES
Thu 2019-08-08 11:30:41.984: [302754] --> 250-STARTTLS
Thu 2019-08-08 11:30:41.984: [302754] --> 250 SIZE 36700160
Thu 2019-08-08 11:30:42.191: [302754] <-- STARTTLS
Thu 2019-08-08 11:30:42.191: [302754] --> 220 2.7.0 Ready to start TLS
Thu 2019-08-08 11:30:42.664: [302754] SSL negotiation successful (TLS 1.2, 521 
bit key exchange, 256 bit AES encryption)
Thu 2019-08-08 11:30:42.874: [302754] <-- EHLO 
sg2nlsmtp01.shr.prod.sin2.secureserver.net
Thu 2019-08-08 11:30:42.874: [302754] --> 250-bb.ptbmi.com Hello 
sg2nlsmtp01.shr.prod.sin2.secureserver.net [182.50.132.200], pleased to meet you
Thu 2019-08-08 11:30:42.874: [302754] --> 250-ETRN
Thu 2019-08-08 11:30:42.874: [302754] Location Screening hiding AUTH from 
country Singapore
Thu 2019-08-08 11:30:42.874: [302754] --> 250-8BITMIME
Thu 2019-08-08 11:30:42.874: [302754] --> 250-ENHANCEDSTATUSCODES
Thu 2019-08-08 11:30:42.874: [302754] --> 250 SIZE 36700160
Thu 2019-08-08 11:30:43.082: [302754] <-- MAIL 
FROM:<purch...@globalseafoodmarketing.com> SIZE=21318
Thu 2019-08-08 11:30:43.087: [302754] Performing PTR lookup 
(200.132.50.182.IN-ADDR.ARPA)
Thu 2019-08-08 11:30:43.293: [302754] *  D=200.132.50.182.IN-ADDR.ARPA TTL=(60) 
PTR=[sg2nlsmtp01.shr.prod.sin2.secureserver.net]
Thu 2019-08-08 11:30:43.312: [302754] *  
D=sg2nlsmtp01.shr.prod.sin2.secureserver.net TTL=(60) A=[182.50.132.200]
Thu 2019-08-08 11:30:43.312: [302754] ---- End PTR results
Thu 2019-08-08 11:30:43.314: [302754] Performing IP lookup 
(sg2nlsmtp01.shr.prod.sin2.secureserver.net)
Thu 2019-08-08 11:30:43.319: [302754] *  
D=sg2nlsmtp01.shr.prod.sin2.secureserver.net TTL=(60) A=[182.50.132.200]
Thu 2019-08-08 11:30:43.319: [302754] ---- End IP lookup results
Thu 2019-08-08 11:30:43.325: [302754] Performing IP lookup 
(globalseafoodmarketing.com)
Thu 2019-08-08 11:30:43.615: [302754] *  D=globalseafoodmarketing.com TTL=(180) 
A=[43.255.154.58]
Thu 2019-08-08 11:31:44.203: [302754] *  DNS: 60 second wait for DNS response 
exceeded (DNS Server: 4.2.2.5)
Thu 2019-08-08 11:31:44.419: [302754] ---- End IP lookup results
Thu 2019-08-08 11:31:44.420: [302754] --> 501 5.7.0 globalseafoodmarketing.com 
does not have an MX record
Thu 2019-08-08 11:31:44.421: [302754] SMTP session terminated (Bytes in/out: 
802/3918)
Thu 2019-08-08 11:31:44.421: ----------

Terdeteksi 
Thu 2019-08-08 11:31:44.420: [302754] --> 501 5.7.0 globalseafoodmarketing.com 
does not have an MX record

Solusinya apa ya Pak ?
apakah info ke sender untuk mengaktifkan MX Record domain ?

Terimakasih
Rievo
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