> Kalau sudah dihapus oleh email client tentu tidak ada lagi di user mailbox.
> Apakah user sudah cari di spam folder email clientnya?
Ini yang saya sedang cari tau, apakah user ini sengaja hapus dan mengaku 
emailnya hilang
Info dari user di spam pun tidak ada Pak. saya cek di inbox server pun tidak ada

> Periksa ke pop3 log, dengan katakunci pencarian "md50000023802.msg" 
> untuk melihat PC/IP mana yang retrieve dan delete file itu dari mailbox 
> akun ferca.be...@kapalapi.co.id.

Saya sudah cek di log pop3, namun tidak ada send email " md50000023802.msg",
Jika dilihat dari log smtp, email " md50000023802.msg" dikirim 10:04
Pada log pop3 pukul 09:38 ada sending " md50000023800.msg" dengan status sukses

Mon 2021-09-20 09:50:04.672: ----------
Mon 2021-09-20 09:48:19.195: [998291] Session 998291; child 0069
Mon 2021-09-20 09:48:19.195: [998291] Accepting POP3 connection from 
202.147.196.66:54155 to 172.30.2.2:110
Mon 2021-09-20 09:48:19.195: [998291] --> +OK mail.fastratabuana.co.id POP3 
MDaemon 16.0.4 ready 
<mdaemon-f202109200948.aa4819195md4...@mail.fastratabuana.co.id>
Mon 2021-09-20 09:48:19.203: [998291] <-- CAPA
Mon 2021-09-20 09:48:19.203: [998291] --> +OK Capability list follows
Mon 2021-09-20 09:48:19.203: [998291] --> TOP
Mon 2021-09-20 09:48:19.203: [998291] --> USER
Mon 2021-09-20 09:48:19.203: [998291] --> UIDL
Mon 2021-09-20 09:48:19.203: [998291] --> STLS
Mon 2021-09-20 09:48:19.203: [998291] --> .
Mon 2021-09-20 09:48:19.554: [998291] <-- USER ferca.be...@kapalapi.co.id
Mon 2021-09-20 09:48:19.554: [998291] --> +OK ferca.be...@kapalapi.co.id... 
User ok
Mon 2021-09-20 09:48:19.562: [998291] <-- PASS ******
Mon 2021-09-20 09:48:19.641: [998291] --> +OK ferca.be...@kapalapi.co.id's 
mailbox has 228 total messages (105967831 octets)
Mon 2021-09-20 09:48:19.681: [998291] <-- STAT
Mon 2021-09-20 09:48:19.681: [998291] --> +OK 228 105967831
Mon 2021-09-20 09:48:19.712: [998291] <-- UIDL
Mon 2021-09-20 09:48:19.712: [998291] --> +OK
Mon 2021-09-20 09:48:19.712: [998291] Sending UIDL response (not logged)
Mon 2021-09-20 09:48:19.813: [998291] <-- LIST
Mon 2021-09-20 09:48:19.813: [998291] --> +OK 228 105967831
Mon 2021-09-20 09:48:19.813: [998291] Sending LIST response (not logged)
Mon 2021-09-20 09:48:19.837: [998291] <-- RETR 227
Mon 2021-09-20 09:48:19.837: [998291] --> +OK 6547 octets
Mon 2021-09-20 09:48:19.837: [998291] Sending 
<E:\MDaemon\Users\kapalapi.co.id\ferca.bella\md50000023800.msg> to 
[202.147.196.66]
Mon 2021-09-20 09:48:19.837: [998291] Transfer Complete
Mon 2021-09-20 09:48:20.253: [998291] <-- RETR 226
Mon 2021-09-20 09:48:20.253: [998291] --> +OK 23493124 octets
Mon 2021-09-20 09:48:20.253: [998291] Sending 
<E:\MDaemon\Users\kapalapi.co.id\ferca.bella\md50000023799.msg> to 
[202.147.196.66]
Mon 2021-09-20 09:49:51.747: [998291] Transfer Complete
Mon 2021-09-20 09:49:54.754: [998291] <-- RETR 225
Mon 2021-09-20 09:49:54.755: [998291] --> +OK 102251 octets
Mon 2021-09-20 09:49:54.755: [998291] Sending 
<E:\MDaemon\Users\kapalapi.co.id\ferca.bella\md50000023798.msg> to 
[202.147.196.66]
Mon 2021-09-20 09:49:55.066: [998291] Transfer Complete
Mon 2021-09-20 09:49:55.313: [998291] <-- RETR 224
Mon 2021-09-20 09:49:55.313: [998291] --> +OK 2492235 octets
Mon 2021-09-20 09:49:55.313: [998291] Sending 
<E:\MDaemon\Users\kapalapi.co.id\ferca.bella\md50000023797.msg> to 
[202.147.196.66]
Mon 2021-09-20 09:50:04.365: [998291] Transfer Complete
Mon 2021-09-20 09:50:04.833: [998291] <-- QUIT
Mon 2021-09-20 09:50:04.834: [998291] --> +OK ferca.be...@kapalapi.co.id 
kapalapi.co.id POP3 Server signing off (228 messages left)
Mon 2021-09-20 09:50:04.834: [998291] POP3 session complete (Bytes in/out: 
120/26108257)
Mon 2021-09-20 09:50:04.834: ----------

Kemudian, lompat ke " md50000023804.msg" pada pukul 10:41

Mon 2021-09-20 10:41:47.601: ----------
Mon 2021-09-20 10:41:40.352: [034319] Session 034319; child 0052
Mon 2021-09-20 10:41:40.352: [034319] Accepting POP3 connection from 
202.147.196.66:53104 to 172.30.2.2:110
Mon 2021-09-20 10:41:40.352: [034319] --> +OK mail.fastratabuana.co.id POP3 
MDaemon 16.0.4 ready 
<mdaemon-f202109201041.aa4140352md5...@mail.fastratabuana.co.id>
Mon 2021-09-20 10:41:40.367: [034319] <-- CAPA
Mon 2021-09-20 10:41:40.367: [034319] --> +OK Capability list follows
Mon 2021-09-20 10:41:40.367: [034319] --> TOP
Mon 2021-09-20 10:41:40.367: [034319] --> USER
Mon 2021-09-20 10:41:40.367: [034319] --> UIDL
Mon 2021-09-20 10:41:40.367: [034319] --> STLS
Mon 2021-09-20 10:41:40.367: [034319] --> .
Mon 2021-09-20 10:41:40.641: [034319] <-- USER ferca.be...@kapalapi.co.id
Mon 2021-09-20 10:41:40.641: [034319] --> +OK ferca.be...@kapalapi.co.id... 
User ok
Mon 2021-09-20 10:41:40.650: [034319] <-- PASS ******
Mon 2021-09-20 10:41:40.754: [034319] --> +OK ferca.be...@kapalapi.co.id's 
mailbox has 2 total messages (2984832 octets)
Mon 2021-09-20 10:41:40.790: [034319] <-- STAT
Mon 2021-09-20 10:41:40.790: [034319] --> +OK 2 2984832
Mon 2021-09-20 10:41:40.869: [034319] <-- UIDL
Mon 2021-09-20 10:41:40.869: [034319] --> +OK
Mon 2021-09-20 10:41:40.869: [034319] Sending UIDL response (not logged)
Mon 2021-09-20 10:41:41.141: [034319] <-- LIST
Mon 2021-09-20 10:41:41.142: [034319] --> +OK 2 2984832
Mon 2021-09-20 10:41:41.142: [034319] Sending LIST response (not logged)
Mon 2021-09-20 10:41:41.352: [034319] <-- RETR 2
Mon 2021-09-20 10:41:41.352: [034319] --> +OK 2969592 octets
Mon 2021-09-20 10:41:41.352: [034319] Sending 
<E:\MDaemon\Users\kapalapi.co.id\ferca.bella\md50000023805.msg> to 
[202.147.196.66]
Mon 2021-09-20 10:41:47.163: [034319] Transfer Complete
Mon 2021-09-20 10:41:47.510: [034319] <-- RETR 1
Mon 2021-09-20 10:41:47.510: [034319] --> +OK 15240 octets
Mon 2021-09-20 10:41:47.510: [034319] Sending 
<E:\MDaemon\Users\kapalapi.co.id\ferca.bella\md50000023804.msg> to 
[202.147.196.66]
Mon 2021-09-20 10:41:47.580: [034319] Transfer Complete
Mon 2021-09-20 10:41:47.637: [034319] <-- QUIT
Mon 2021-09-20 10:41:47.637: [034319] --> +OK ferca.be...@kapalapi.co.id 
kapalapi.co.id POP3 Server signing off (2 messages left)
Mon 2021-09-20 10:41:47.637: [034319] POP3 session complete (Bytes in/out: 
96/2985428)
Mon 2021-09-20 10:41:47.637: ----------

Antara session pop3 pukul 09:48 s/d 10:41, akun ini melakukan session pop3 
sebanyak 7x dengan IP yang sama (202.147.196.66) pada pukul:
10:11:32, 10:12:04, 10:12:10, 10:12:35, 10:12:36, 10:12:59, dan 10:18:19.
Namun di 7 session pop3 diatas tidak ada penarikan email Pak.

Mohon advicenya Pak terkait penamaan file msg yg lompat dari " 
md50000023800.msg" ke " md50000023804.msg".
Apakah messagenya nyasar? Karena di mailstore archive, email yang dianggap 
hilang ini ada Pak.
Saya sedang cari tau apakah email ini nyasar atau sengaja dihapus

Terimakasih,
Asep. Y


--
--[mdaemon-l]----------------------------------------------------------
Milis ini untuk Diskusi antar pengguna MDaemon Mail Server di Indonesia

Netiket: https://wiki.openstack.org/wiki/MailingListEtiquette
Arsip: http://mdaemon-l.dutaint.com
Dokumentasi : http://mdaemon.dutaint.co.id
Berlangganan: Kirim mail ke mdaemon-l-subscr...@dutaint.com
Henti Langgan: Kirim mail ke mdaemon-l-unsubscr...@dutaint.com
Versi terakhir: MDaemon 21.0.3, SecurityGateway 8.0.3


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