Dear Pak Syafril,

Ada user lapor tidak bisa terima email dari salah satu domain luar. Lognya 
sebagai berikut:

Sun 2022-01-16 20:14:54.488: [458050] Session 458050; child 0006
Sun 2022-01-16 20:14:54.488: [458050] Accepting SMTP connection from 
150.129.18.34:50964 to 172.16.10.10:25
Sun 2022-01-16 20:14:54.488: [458050] --> 220 mail.ciputra.co.id ESMTP MDaemon 
17.5.3; Sun, 16 Jan 2022 20:14:54 +0700
Sun 2022-01-16 20:14:54.492: [458050] <-- EHLO smtp.maxindo.net
Sun 2022-01-16 20:14:54.492: [458050] Performing SPF lookup (smtp.maxindo.net / 
150.129.18.34)
Sun 2022-01-16 20:14:56.718: [458050] *  Result: none; no SPF record in DNS
Sun 2022-01-16 20:14:56.718: [458050] ---- End SPF results
Sun 2022-01-16 20:14:56.718: [458050] --> 250-mail.ciputra.co.id Hello 
smtp.maxindo.net [150.129.18.34], pleased to meet you
Sun 2022-01-16 20:14:56.718: [458050] --> 250-ETRN
Sun 2022-01-16 20:14:56.718: [458050] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Sun 2022-01-16 20:14:56.718: [458050] --> 250-8BITMIME
Sun 2022-01-16 20:14:56.718: [458050] --> 250-ENHANCEDSTATUSCODES
Sun 2022-01-16 20:14:56.718: [458050] --> 250-STARTTLS
Sun 2022-01-16 20:14:56.718: [458050] --> 250 SIZE 25600000
Sun 2022-01-16 20:14:56.721: [458050] <-- STARTTLS
Sun 2022-01-16 20:14:56.722: [458050] --> 220 2.7.0 Ready to start TLS
Sun 2022-01-16 20:14:56.792: [458050] SSL negotiation successful (TLS 1.2, 521 
bit key exchange, 256 bit AES encryption)
Sun 2022-01-16 20:14:56.842: [458050] <-- EHLO smtp.maxindo.net
Sun 2022-01-16 20:14:56.842: [458050] Performing SPF lookup (smtp.maxindo.net / 
150.129.18.34)
Sun 2022-01-16 20:14:56.909: [458050] *  Result: none; no SPF record in DNS
Sun 2022-01-16 20:14:56.909: [458050] ---- End SPF results
Sun 2022-01-16 20:14:56.909: [458050] --> 250-mail.ciputra.co.id Hello 
smtp.maxindo.net [150.129.18.34], pleased to meet you
Sun 2022-01-16 20:14:56.909: [458050] --> 250-ETRN
Sun 2022-01-16 20:14:56.909: [458050] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Sun 2022-01-16 20:14:56.909: [458050] --> 250-8BITMIME
Sun 2022-01-16 20:14:56.909: [458050] --> 250-ENHANCEDSTATUSCODES
Sun 2022-01-16 20:14:56.909: [458050] --> 250 SIZE 25600000
Sun 2022-01-16 20:14:56.916: [458050] <-- MAIL FROM:<[email protected]> 
SIZE=43614 BODY=7BIT
Sun 2022-01-16 20:14:56.916: [458050] Performing PTR lookup 
(34.18.129.150.IN-ADDR.ARPA)
Sun 2022-01-16 20:14:56.938: [458050] *  D=34.18.129.150.IN-ADDR.ARPA TTL=(240) 
PTR=[smtp.maxindo.net]
Sun 2022-01-16 20:14:57.134: [458050] *  D=smtp.maxindo.net TTL=(1) 
A=[43.247.37.99]
Sun 2022-01-16 20:14:57.134: [458050] *  MDaemon configured to drop connection 
on PTR record mismatch
Sun 2022-01-16 20:14:57.134: [458050] ---- End PTR results
Sun 2022-01-16 20:14:57.134: [458050] --> 501 5.7.0 Domain must resolve
Sun 2022-01-16 20:14:57.135: [458050] SMTP session terminated (Bytes in/out: 
1034/5949)

Mohon info nya apakah perlu update PTR record?

Terima kasih.

Best Regards,

Bonar Gultom

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