On July 1, 2023 4:42:16 AM GMT+03:00, "[email protected]" 
<[email protected]> wrote:

>Bapak terjadi lagi ini kasus user saat cek emailnya, melakukan download ulang 
>dari server dengan active syncnya. Outlooknya sdh kami update, terus AV dan 
>firewall khusus utk outlook jg sdh kami bypass. User koneksi Via WIFI. 
>
>Terdapat juga log seperti ini :
>
>
>230629 094617300 D [903A8CF6] 0x41311836 Options: 0x000000072CCC
>
>230629 094617300 I [903A8CF6] 0x41310518 Operation: Ping
>
>230629 094617302 D [903A8CF6] 0x41310530 Status: Ping processing pending
>
>230629 094617303 I [903A8CF6] 0x41310C08 Client Summary: Folders:1 Timeout:600
>
>230629 094617304 D [903A8CF6] 0x41310C0B Monitoring: 
>CID:CI-00000000000000000000000000002 Type:Email Path:Mailbox/Inbox
>
>230629 094617312 D [903A8C5A] 0x41311008 Caching HeartbeatInterval: 880


Outlook for IOS (Iphone, Ipad) ada masalah dengan PING (icmp Protocol), karena 
difilter/block oleh firewall.


~ $ ping  mail.wplaws.com
PING mail.wplaws.com (115.85.88.172) 56(84) bytes of data.
^C64 bytes from 115.85.88.172: icmp_seq=1 ttl=57 time=267 ms

--- mail.wplaws.com ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 267.877/267.877/267.877/0.000 ms

~ $ ping  mail2.wplaws.com
PING mail2.wplaws.com (115.85.88.172) 56(84) bytes of data.
^C64 bytes from 115.85.88.172: icmp_seq=1 ttl=57 time=249 ms

--- mail2.wplaws.com ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 249.028/249.028/249.028/0.000 ms

~ $ ping  esa.wplaws.com
PING esa.wplaws.com (115.85.88.172) 56(84) bytes of data.
^C64 bytes from 115.85.88.172: icmp_seq=1 ttl=57 time=241 ms

--- esa.wplaws.com ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 241.120/241.120/241.120/0.000 ms

https://support.apple.com/en-us/HT203719

Khas Outlook for IOS, kalau ping lost maka Outlook Cache akan di reset. 


>User ke dua :
>
>
>230629 000406951 I [902C24D4] 0x41310518 Operation: Ping
>
>230629 000406951 D [902C24D4] 0x41311008 Caching HeartbeatInterval: 3200
>

>230629 000409972 D [902C186C] 0x41310C1E Expired
>
>230629 000409972 D [902C1891] 0x41310C1E Expired
>
>230629 000409974 D [902C186C] 0x41310C14 Emitting Ping Response
>
>230629 000409974 D [902C1891] 0x41310C14 Emitting Ping Response
>
>230629 000409974 I [902C186C] 0x41310C12 Sending Ping Status: 1
>
>230629 000409974 I [902C1891] 0x41310C12 Sending Ping Status: 1
>
>230629 000409975 D [902C186C] 0x41310C18 Sent 13 byte response to client
>
>230629 000409975 D [902C1891] 0x41310C18 Sent 13 byte response to client
>

>230629 000409976 I [902C186C] 0x4131183C Ping session terminating
>
>230629 000409977 I [902C1891] 0x4131183C Ping session terminating
>
>230629 000411328 I [902C256C] 0x41330080 Connection: IPA:103.10.59.206 
>Server:mail2.wplaws.com Meth:POST SSL:On UA:Apple-iPad13C1/2006.66 
>QS:[email protected]&DeviceId=6PFQ9JQTMD1418KIUD68BFITGK&DeviceType=iPad&Cmd=Ping
> Lang:en-GB,en-US;q=0.9,en;q=0.8 CT= CL=0 MP=0 Cmd=18
>
>230629 000411328 I [902C256C] 0x41310044 Connection: Client Info: iPad 
>(6PFQ9JQTMD1418KIUD68BFITGK)[16.1] PolicyKey:0
>

>Mohon masukkannya kembali pak, apakah mungkin ini terjadi dari koneksi 
>jaringan ? 

Ya, topologi jaringan tidak baik dan firewallnya terlalu ketat.

> user complain sewaktu menggunakan IMAP tidak terjadi masalah apa2. Kalau kita 
> mix apakah bisa pak ? misalkan di outlook pake IMAP, di device lain 
> menggunakan Active Sync ?


Boleh saja dikombinasi IMAP dan Activesync.
Koneksi IMAP pakai WebDAV (calDAV, CardDAV) untuk calendar/contact sync.

Iphone/ipad disarankan pakai IMAP+WebDAV.

https://knowledge.mdaemon.com/how-to-set-up-an-imap-email-account-using-the-apple-iphone

https://knowledge.mdaemon.com/how-to-sync-contacts-to-ios-devices-via-carddav

https://knowledge.mdaemon.com/how-to-sync-calendars-and-tasks-to-an-ios-device-using-caldav
-- 
syafril
----------
Syafril Hermansyah

Sent from my Android device with K-9 Mail. Please excuse my brevity.

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