Preoccupations
I Freed Myself From E-Mail's Grip

By LUIS SUAREZ
The New York Times
June 29, 2008

EARLIER this year, I became tired of my usual morning ritual of 
spending hours catching up on e-mail. So I did something drastic to 
take back control of my productivity.

I stopped using e-mail most of the time. I quickly realized that the 
more messages you answer, the more messages you generate in return. 
It becomes a vicious cycle. By trying hard to stop the cycle, I cut 
the number of e-mails that I receive by 80 percent in a single week.

It's not that I stopped communicating; I just communicated in 
different and more productive ways. Instead of responding 
individually to messages that arrived in my in-box, I started to use 
more social networking tools, like instant messaging, blogs and 
wikis, among many others. I also started to use the telephone much 
more than I did before, which has the added advantage of being a more 
personal form of interaction.

I never gave up my work e-mail address, because I still need it for 
some work-related activities - for example, for one-on-one 
discussions that are too private and confidential to discuss publicly.

I was in a good position to give up most of my other e-mail because 
I'm a "social computing evangelist" for I.B.M. and have used social 
software tools for years to collaborate on projects and to share 
knowledge. I live in the Canary Islands off the coast of Spain and 
report to managers in the United States and the Netherlands. Between 
time differences and participation in various projects, it's 
important that I spend my time efficiently.

I have had continuing support from my management in this effort, 
because I've been able to prove how much more I can accomplish by 
answering a question, and posting it on a blog, for example, than I 
can by answering the same question over and over. I still help 
people, but in a more open and collaborative fashion. Other people 
can join in the discussions - maybe they will have a better idea than 
mine.

I started this experiment by announcing my intention on a couple of 
blogs, like my personal one and blogs inside I.B.M.'s firewall. The 
postings in response were overwhelmingly positive - but I also 
encountered some skepticism. Many people wondered how I would manage 
to communicate and collaborate with my peers without using e-mail.

...

http://www.nytimes.com/2008/06/29/jobs/29pre.html

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