["The Hill" is a newspaper published most weekdays when congress is in 
session and distributed to congressional offices & lobbying firms.]

Congress lacks tech savvy

By Jordy Yager
TheHill.com

Posted: 12/15/08 11:03 AM [ET]

http://thehill.com/leading-the-news/congress-lacks-tech-savvy-2008-12-15.html


Congress is still inhibited by its inability to adapt to modern 
technological tools, according to a nonprofit organization that promotes a 
more effective Congress.

 From congressional websites to constituent e-mail, lawmakers and their 
staffs continue to underperform and overextend themselves, said the 
Congressional Management Foundation (CMF) in a report released Monday.

Following a period in September during which congressional e-mail was 
limited to prevent House websites from crashing due to constituents voicing 
their concerns over the economic bailout package, the CMF, after hundreds 
of interviews and surveys, suggested increasing the technological funding 
and resources available to congressional offices.

"There is only one recommendation for the institution itself, but it is a 
significant and politically charged one," the report states. "If individual 
congressional offices ever hope to manage the volume of constituent 
communications and perform the rest of their duties successfully, we 
believe Congress must provide them with more resources.

"This could mean additional budget, additional staff, new enterprise 
services or technologies, or any number of solutions to help them work more 
effectively and efficiently."

CMF is planning to work with members of Congress to form a task force in 
hopes of creating a plan to improve office interoperability and constituent 
communication.

"What's most surprising is how simple the solution is," said Tim Hysom, 
CMF's director for communications and technology services. "This is by no 
means rocket science."

Hysom said CMF plans to draw on the resources of the key overseers of 
Congress's technological capabilities, including the Chief Administrative 
Office, the House Administration Committee, the Senate Rules and 
Administration Committee and the Senate Sergeant at Arms.

"It's not enough to put out solutions without a mechanism to act," Hysom 
said. "It's going to take out-of-the-box thinking."

 From growing the limited number of 10 technological service providers to 
shifting the way staffers think about electronic communications, the CMF 
has a plethora of suggestions to make Congress more effective.

"Many in Congress still view technology as merely providing tools to 
accomplish the same tasks they have always performed," said the CMF report. 
"They view e-mail as postal mail that is sent electronically. They think of 
PDAs as replacements for paper schedules. They view websites as direct mail 
pieces that can be seen on a computer.

"But this mindset fails to take into account the very significant ways that 
the Internet has altered the public's access to information, expanded 
coalition-building opportunities and created fresh communications habits 
across the entire electorate," the reported stated.

After a campaign that thrived off of unprecedented support from Internet 
fundraising and communication, much speculation falls on President-elect 
Obama's administration to set new technological precedents.

"I think a lot of people are looking to Obama's administration to set an 
example," Hysom said. "But Congress is already headed in that direction."


=================================================
George Antunes                    Voice (713) 743-3923
Associate Professor               Fax   (713) 743-3927
Political Science                    Internet: antunes at uh dot edu
University of Houston
Houston, TX 77204-3011         

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