Telecom industry faces moment of truth

Fri Feb 13, 2009 9:21am GMT

By Georgina Prodhan
Reuters

http://uk.reuters.com/articlePrint?articleId=UKTRE51C21620090213


LONDON (Reuters) - The world's mobile telecom industry will gather in 
the Spanish city of Barcelona next week, hoping to find ways to outwit 
the downturn, powerful new rivals and software developers threatening to 
steal their thunder.

Mobile World Congress, the phone industry's biggest annual gathering, 
comes on the heels of a season of miserable 2008 results reports 
dominated by lowered profit outlooks, deep job cuts and slashed capital 
spending.

The mobile phone sector is grappling with formidable new rivals from the 
computer industry and web such as Google and Apple who have been faster 
to realise the potential of the convergence of phone and Internet features.

This year, a host of PC makers will join the fray.

Taiwanese notebook manufacturers Acer and netbook pioneer Asustek are 
poised to debut new smartphones, and speculation is rife that PC maker 
Dell is also looking to revamp itself as a phone maker.

Bengt Nordstrom of telecoms management consulting firm Northstream says 
notebook makers have developed relationships with operators as mobile 
broadband has become a reality, easing the next step to marketing their 
own phones.

"Dell, Fujitsu, Lenovo, Acer -- they're very well-connected. Laptops 
have become an integral part of the mobile broadband market," he says. 
"And those companies are very good at logistics, streaming production."

The mobile communications industry, formerly controlled by huge, 
integrated former state monopolies, has fragmented so that hardware, 
software and services can now easily be provided by different suppliers, 
lowering barriers to entry.

Operating systems are now freely available from the likes of Google or 
the Nokia-controlled Symbian Foundation. Independent suppliers can 
market applications for music, photos or map navigation without network 
operator approval.

HARD SQUEEZE

Handset makers are being squeezed the hardest.

Although mobile phones are more popular than any other consumer gadget 
in history, the number of phones sold is set to fall this year for the 
first time since 2001.

Analysts expect 11 percent fewer handsets will be sold this year than 
last. Their estimates have been repeatedly cut over the last months and 
risk further downgrades.

Even the world's largest mobile phone maker, Nokia, whose dominant 
market position once made it look untouchable, reported a 15 percent 
drop in handsets sold last quarter.

To offset crumbling handset margins and sales, Nokia and others have 
pushed harder to sell services to consumers.

Following the runaway success of Apple's AppStore that lets users buy 
and install thousands of iPhone programmes at the touch of a button, 
Nokia and Microsoft are rumoured to be among those planning to launch 
similar stores next week.

Samsung Electronics, BlackBerry maker Research in Motion and others have 
recently unveiled such plans to realise the value of software that lets 
users choose the way they find directions, play games or listen to music.

One focus of this year's Mobile World Congress will be on software that 
adheres to Internet standards and runs effortlessly on both phones and 
computers, technology research firm CCS Insight said in a recent report.

"By 2010 there will be more widgets and Web applications than native 
programmes on mobile phones," CCS wrote.

SURVIVAL TEST

Network operators, too, have tried hard to break into the services and 
applications market, thus far with little success outside Japan with the 
exception of Vodafone.

The operators fear becoming "dumb pipes" in the same way that Internet 
service providers did for the fixed-line Internet -- providing flat-rate 
access that enabled others who deliver search, media or online stores to 
reap most of the benefits.

"It's very hard to avoid that destiny," says consultant Nordstrom, but 
adds: "It's not such a bad role. If you manage cost well and you are one 
of three or four players in a market it's still quite a lucrative 
business to be in."

Nordstrom argues that the operators will be least affected by the 
downturn of anyone in the communications industry, thanks to the 
perception among consumers that mobile phones are a basic necessity of life.

Also, after nearly a decade of struggle, mobile broadband networks are 
now in wide usage, boosting data revenue.

Network operators, many of whom are former national monopolies with huge 
staffs, also have ample room and appetite for further cost cuts -- 
adding to the woes of equipment makers like Nortel, now under bankruptcy 
protection.

Equipment makers such as Alcatel-Lucent and Nokia Siemens Networks have 
also been distracted by complicated mergers and have run the risk of 
confusing customers about which wireless technologies they will support.

This has strengthened the hand of rivals such as China's Huawei and 
Sweden's Ericsson, allowing them to wrest away market share and gain the 
associated advantages of scale.

If gear makers can help operators cut costs, though, they are still in 
with a chance, says Danish telecoms consultancy Strand Consult. "The 
year 2009 will be the moment of truth."

"Simply put one could say that the mobile industry's market players 
either need to justify their right to exist -- or leave the business."

-- 
================================
George Antunes, Political Science Dept
University of Houston; Houston, TX 77204 
Voice: 713-743-3923  Fax: 713-743-3927
Mail: antunes at uh dot edu

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