Inside the mind of the anonymous online poster These users comment on everything from today's news to hotel rooms. Many are harmless. But some are ruthless. Who are they exactly, and why do they do what they do?
By Neil Swidey | June 20, 2010 On Monday, May 17, at 2 p.m., a breaking news article headlined "Obama's aunt given OK to stay in United States" hits the home page of Boston.com. In a matter of seconds, the first anonymous online comment appears. A reader with the handle of Peregrinite writes, "of course she can . . . can someone appeal." Certain topics never fail to generate a flood of impassioned reactions online: immigration, President Obama, federal taxes, "birthers," and race. This story about Obama's Kenyan aunt, who had been exposed as an illegal immigrant living in public housing in Boston and who was now seeking asylum, manages to pull strands from all five of those contentious subjects. In the next few minutes, several equally innocuous posts follow, including a rare comment in favor of the judge's decision. Then the name-calling begins. At 2:03 p.m., a commenter with the pseudonym of Craptulous calls the aunt, Zeituni Onyango, a "foreign free-loader." Seconds later comes the lament from Redzone 300: "Just another reason to hate are [sic] corrupt government." News websites from across the country struggle to maintain civility in their online comments forums. But given their anonymous nature and anything-goes ethos, these forums can sometimes feel as ungovernable as the tribal lands of Pakistan. At Boston.com, the website of The Boston Globe, a team of moderators - or "mods" - monitor the comments. Actually, with just one or two mods on per shift, and an average of more than 6,000 comments posted every day, on every corner of the site, the mods could never hope to monitor all the simultaneous chatter. Instead, they focus on evaluating the "abuse reports" that commenters file against one another. For Steve Morgan, a veteran editor who coordinates the monitoring, the color of trouble is red. The crimson message at the top of his computer screen keeps a running total of the abuse reports that are awaiting action. Some complaints don't ultimately turn up abuse - coarse language, ad hominem attacks, and the like - but rather just a political stance that the person doing the complaining doesn't care for. So a mod needs to evaluate each complaint and decide either to remove the comment or let it stand. Over the next two hours, the comments about Obama's aunt keep flying, the abuse reports continue to climb, and the mods scramble to remove the many posts - both conservative and liberal - that they determine have crossed the line. Some comments are enlightening, on both sides of the issue. (Madriver1 offers statistics showing that, of nearly 40,000 asylum requests filed last year, more than one-quarter were granted.) Some are unintentionally funny. (GLOBEREADER83 chastises another commenter for having written "good grammar" instead of "proper grammar," but in both cases misspells it as grammer.) And many are not just mean, but make-you-want-to-shower nasty. There are references to Muslim bombers, Somalian pirates, "teabaggers and xenophobes," America becoming "a 3rd world socialist hellhole," and crude comparisons between Aunt Zeituni and James Brown, and between the first family and farm animals. At 3:41 p.m., when the commentary has degenerated into all-out combat, hummlarry writes, "Obama is Kenyan and he is illegal and president. We have been invaded by non-americans and the liberals are to blame. I hope that one of the liberals feels the pain by being broken into by a needy illegal and then maybe they will get it. Deport them all." Not long after that, Boston.com staffers take the drastic and relatively rare step of turning off the comments function on that particular article. (For certain types of stories, such as those involving personal tragedies, the comments section is turned off from the start.) Poof - hundreds of comments about Obama's aunt disappear. Too many abuse reports had been pouring in; by day's end, the total number would be 1,330 - twice the daily average for the previous month. More than that, the commentary had reached its tipping point. The pros of hosting a robust, freewheeling conversation had become outweighed by the cons of all the venom and nastiness, by people who are allowed to name-call without any obligation to reveal their own names. ... http://www.boston.com/bostonglobe/magazine/articles/2010/06/20/inside_the_mind_of_the_anonymous_online_poster/ _______________________________________________ Medianews mailing list [email protected] http://lists.etskywarn.net/mailman/listinfo/medianews
