For Some Travelers Stranded in Airports, Relief Is in 140 Characters By KIM SEVERSON December 29, 2010
ATLANTA - Some travelers stranded by the great snowstorm of 2010 discovered a new lifeline for help. When all else fails, Twitter might be the best way to book a seat home. While the airlines' reservation lines required hours of waiting - if people could get through at all - savvy travelers were able to book new reservations, get flight information and track lost luggage. And they could complain, too. Since Monday, nine Delta Air Lines agents with special Twitter training have been rotating shifts to help travelers wired enough to know how to "dm," or send a direct message. Many other airlines are doing the same as a way to help travelers cut through the confusion of a storm that has grounded thousands of flights this week. But not all travelers, of course. People who could not send a Twitter message if their life depended on it found themselves with that familiar feeling that often comes with air travel - being left out of yet another inside track to get the best information. For those in the digital fast lane, however, the online help was a godsend. ... http://www.nytimes.com/2010/12/30/us/30airlines.html _______________________________________________ Medianews mailing list [email protected] http://lists.etskywarn.net/mailman/listinfo/medianews
