April 7, 2012

Taking a Chance on Love, and Algorithms
By JENNA WORTHAM
NY Times

http://www.nytimes.com/2012/04/08/technology/in-online-dating-taking-a-chance-on-love-and-algorithms.html


THE invitation from Yoke.me, a new online dating start-up, seemed 
innocuous enough. It suggested that I meet some of the single pals of 
one of my friends.

Yoke.me pulled in data from Facebook — my city, for example, and what 
movies I prefer — then generated matches with people from my extended 
social circle, based on common interests, like a shared love of 
Rihanna’s music or “Game of Thrones.”

It is ingenious, in a way. How many single people have trolled through a 
friend’s photo album on Facebook, spotted someone cute and then asked 
for intel about his or her availability? Poring through a trove of 
friends of friends can seem better than gauging whether the creep factor 
of a random person is low enough to warrant an in-person meeting.

Yet the idea was still troubling. My friends and I started a long e-mail 
thread about it, riffing that despite its elegant design, it seemed 
awkward and presumptuous. Not all Facebook “friends” are actually 
friends, and it’s not entirely clear that the bands and shows we’ve 
“liked” on Facebook can really be used to say anything meaningful about us.

“I’ve found my newest nightmare,” one friend said. “One match was a girl 
because we share a birthday,” said another. “One match was a guy because 
we both like Gilt,” a shopping site. “Is this for finding friends, dates 
or enemies?”

To be fair, the problem doesn’t seem to be confined to Yoke.me. It may 
be part of online dating itself. Sites and apps like OKCupid, eHarmony, 
Skout, Plenty of Fish and Match.com have attracted loyal followings. But 
in a world where we can pay someone for lunch by tapping two phones 
together and stream live television over a tablet computer, the de facto 
model of browsing through static profiles on a Web site or in a mobile 
app can feel comically outdated.

It may not be a problem that software can solve on its own, said Eli 
Finkel, a professor of social psychology at Northwestern University. 
“Technology is not the way to figure out who is compatible and will 
never be,” he said. “At the end of the day, the human algorithm — neural 
tissue in our cranium called a brain — has evolved over a long period of 
time to size up people efficiently. On a blind date, a person arrives 
and in that instant I can say I’m glad I did this or regret it.”

Professor Finkel, along with several other researchers, published a 
study this year raising doubts about the idea that a personality test or 
algorithm of the kind popularized on eHarmony, can help you meet a 
potential mate.

Sites that say algorithms can help you find your soul mate “are probably 
spitting in the wind,” said Harry Reis, a professor of psychology at the 
University of Rochester and a co-author of the algorithm paper, who has 
written upwards of 120 papers on online dating.

EHarmony counters that the algorithms it uses do work, citing research 
it conducted investigating the satisfaction of couples who met through 
the site, and their divorce rate.

The system that eHarmony has built is “based on years of empirical and 
clinical research on married couples,” said Becky Teraoka, an eHarmony 
spokeswoman. They include “aspects of personality, values and interest, 
and how pairs match on them, that are most predictive of relationship 
satisfaction.”

While Professors Finkel and Reis question the value of algorithms, they 
do say that online dating is useful because it can broaden the pool of 
people you come across on a regular basis.

“In everyday life you don’t encounter people with signs on their head 
that say, ‘I’m single and looking,’ ” Professor Reis said. On sites you 
can find “dozens of people that you might want to meet.”

The trick is to weed out the weirdos and arrange a face-to-face meeting 
as quickly as possible — which, in a sense, is what Yoke.me is trying to 
do, as are similar services like theComplete.me and Coffee Meets Bagel.

Other sites are trying to move past the algorithm. A start-up called 
myMatchmaker uses in-the-flesh people as intermediaries. Some, like 
Nerve.com, and How About We, aim to streamline the process and encourage 
interactions around more than a profile.

But Kevin Slavin, a game developer who studies algorithms, says those 
sites are already starting from a flawed base.

The digital personas we cultivate on Facebook are often not very 
indicative of who we are, he said. “A first date is the most tangible 
instance of you being the best possible version of yourself, the version 
you think will be the most attractive to someone else,” he said. “It is 
impossible for that to be the same person on Facebook.”

Rob Fishman, who helmed the development of Yoke.me, says he views the 
service as an icebreaker, not as a crystal ball capable of divining 
whether or not someone is your one true love. “We aren’t saying you will 
want to spend your life together; you don’t even know each other yet,” 
he said. “You like the same band, talk amongst yourselves.”

Eventually, Mr. Fishman said, the service will be sophisticated enough 
to incorporate real-time data funneled through Facebook about songs 
people are listening to and articles they are reading and to make 
matches based on that — perhaps a more realistic way to connect two 
people through a social network.

ALL of this may simply mean that online dating is at an early stage. In 
other realms, we’re already moving toward a future when the most 
dazzling and successful technologies are not visible and work almost by 
magic.

Consider Kinect from Microsoft. You can play a dance game by moving your 
whole body, without the need to hold a physical controller. Or try 
Square’s latest mobile application, Pay With Square. The app’s software 
will show a cashier a photo of a customer to verify payment information. 
Shoppers never even have to remove their phones from their pockets — 
only say their names and show their faces.

Then there is the Paper drawing app for the iPad. Its “rewind” feature 
lets users twist two fingers in a counterclockwise motion to erase their 
last few brushstrokes.

And, of course, there is Siri, the iPhone service that can understand 
spoken commands, perform Web searches and write and send text messages. 
Although Siri isn’t perfect, it feels like a taste of the future.

That shift is leaving online dating in the dust. It feels clunkier than 
it should — like a poorly designed tablet or a Web service that keeps 
crashing.

It’s a technology quandary fit for modern times, and one that doesn’t 
have a clear solution in sight — yet. No one wants to see Cupid 
interfering with his or her love life; we just want the arrow to hit 
squarely on its mark. And, maybe someday, it will.

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