http://www.latimes.com/entertainment/envelope/cotown/la-et-ct-netflix-closed-captioning-20120625,0,2349779.story

Federal judge denies motion to dismiss closed captioning lawsuit

By Dawn C. Chmielewski
Los Angeles Times

2:39 PM PDT, June 25, 2012



A federal judge in Massachusetts has denied Netflix Inc.'s request to throw
out a lawsuit brought by the National Assn. for the Deaf, which alleges
that the service discriminates against the deaf and hard of hearing by
failing to provide closed captioning on all of the movies and TV shows
available through its Internet streaming service.

The case, filed last year by the civil rights group, alleges Netflix's
popular "Watch Instantly" service failed to offer closed captioning on "the
vast majority" of its ever-growing library of movies and TV shows that can
be watched via the Internet on demand.

As a result, millions of people who are deaf or hard of hearing could not
take advantage of the Internet subscription service, in violation of the
Americans With Disabilities Act, the suit alleges.

Netflix argued that its Web-based offering should not be subject to the
requirements of the 1990 act, which is intended to eliminate discrimination
against individuals with disabilities. Among the arguments it put forth is
that its on-demand service couldn't be considered a public accommodation --
like a video rental store -- because the movies and TV shows are screened
in people's homes.

"This argument is unpersuasive," wrote U.S. District Court Judge Michael A.
Ponsor in the June 19 ruling.

The National Assn. for the Deaf's chief executive, Howard A. Rosenblum,
called the judgment "a very significant ruling."

"There's no excuse for this, in our view, because movies already have
captioning files," Rosenblum said. "What excuse does Netflix have for not
including it in their Internet streaming videos?"

Netflix declined to comment on the ruling, but noted that captions or
subtitles are available on more than 80% of its most-watched titles.

"We continue to require captions or subtitles from our providers for all
new content where it is available," wrote Netflix chief product officer
Neil Hunt in a blog post earlier this year. "Our goal is to provide more
and more content with captions."

The case is expected to go to mediation, according to a person with
knowledge of the situation who requested anonymity because he was not
authorized to speak publicly about the matter.

[Updated at 5:50 p.m. Monday]

Netflix issued the following statement regarding the ruling: “Netflix has
always been committed to making its content accessible to members of the
deaf and hard of hearing community. More than 80% of the hours streamed in
the US are movies and TV shows with captions or subtitles available. We
have committed to providing captions wherever we can procure them from the
content owner and we have an active program to author subtitles for
significant content where they are not already available. The framework
that the FCC has established is an important part of ensuring captioned or
subtitled content can be most efficiently provided. We believe the FCC
regulations provide the most comprehensive and appropriate guidance to
businesses on captioning.”
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