Shopper Alert: Price May Drop for You Alone

By STEPHANIE CLIFFORD
August 9, 2012

It used to be that with dedication and a good pair of scissors, one 
grocery shopper could get the same coupons - and cheap prices - as 
another.

Now going to the grocery store is becoming a lot less egalitarian.

At a Safeway in Denver, a 24-pack of Refreshe bottled water costs 
$2.71 for Jennie Sanford, a project manager. For Emily Vanek, a 
blogger, the price is $3.69.

The difference? The vast shopping data Safeway maintains on both 
women through its loyalty card program. Ms. Sanford has a history of 
buying Refreshe brand products, but not its bottled water, while Ms. 
Vanek, a Smartwater partisan, said she was unlikely to try Refreshe.

So Ms. Sanford gets the nudge to put another Refreshe product into 
her grocery cart, with the hope that she will keep buying it, and 
increase the company's sales of bottled water. A Safeway Web site 
shows her the lower price, which is applied when she swipes her 
loyalty card at checkout.

Safeway added the personalization program to its stores this summer. 
For now, it is creating personalized offers, but it says it has the 
capability to adjust prices based on shoppers' habits and may add 
that feature.

...

http://www.nytimes.com/2012/08/10/business/supermarkets-try-customizing-prices-for-shoppers.html

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