In Mobile World, Tech Giants Struggle to Get Up to Speed

By CLAIRE CAIN MILLER and SOMINI SENGUPTA
October 22, 2012

SAN FRANCISCO - Intel made its fortune on the chips that power 
personal computers, and Microsoft on the software that goes inside. 
Google's secret sauce is that it finds what you are looking for on 
the Internet. But the ground is shifting beneath these tech titans 
because of a major force: the rise of mobile devices.

These and other tech companies are scrambling to reinvent their 
business models now that the old model - a stationary customer 
sitting at a stationary desk - no longer applies. These companies 
once disrupted traditional businesses, from selling books and music 
to booking hotels. Now they are being upended by the widespread 
adoption of smartphones and tablets.

"Companies are having to retool their thinking, saying, 'What is it 
that our customers are doing through the mobile channel that is quite 
distinct from what we are delivering them through our traditional Web 
channel?' " said Charles S. Golvin, an analyst at Forrester Research, 
the technology research firm.

He added, "It's hilarious to talk about traditional Web business like 
it's been going on for centuries, but it's last century."

The industry giants remain highly profitable drivers of the economy. 
Yet the world's shift to computing on mobile devices is taking a 
toll, including disappointing earnings reports last week from Google, 
Microsoft and Intel, in large measure related to revenue from mobile 
devices. Investors are in suspense over Facebook's earnings to be 
disclosed Tuesday, for much the same reason.

Demand for Intel chips inside computers - which are much more 
profitable than those inside smartphones - is plummeting. At 
Microsoft, sales of software for PCs are sharply declining as people 
spend money on phones and tablets instead. At Google, the price that 
advertisers pay when people click on ads has fallen for a year. This 
is partly because, while ads on mobile devices are exploding, they 
cost less than Internet ads because advertisers are still figuring 
out how to make them most effective.

...

http://www.nytimes.com/2012/10/23/technology/in-mobile-world-tech-giants-struggle-to-get-up-to-speed.html

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