The Shrewd Shopper Carries a Smartphone

By STEPHANIE CLIFFORD and CLAIRE CAIN MILLER

November 22, 2012

This Black Friday, to the tech-aware go the spoils.

Retailers are trying to lure shoppers away from the Internet, where 
they have increasingly been shopping to avoid Black Friday madness, 
and back to the stores. The bait is technological tools that will 
make shopping on the busiest day of the year a little more sane - and 
give shoppers an edge over their competition.

Those with smartphones in hand will get better planning tools, prices 
and parking spots. Walmart has a map that shows shoppers exactly 
where the top Black Friday specials can be found. A Mall of America 
Twitter feed gives advice on traffic and gifts, and the Macy's app 
sends special deals for every five minutes a shopper stays in a store.

"The crazy mad rush to camp out and the crazy mad rush to hit the 
doorbusters have really made people think, 'I'm just going to stay 
home on Black Friday,' " said Carey Rossi, editor in chief of 
ConsumerSearch.com, a review site. "This is going to invite some 
people back and say, 'You know what? It doesn't have to be that 
crazy.' "

Part of the retailers' strategy is to slap back at online stores like 
Amazon.com, which last year used apps to pick off shoppers as they 
browsed in physical stores. But the stores are also recognizing that 
shopping on the Friday after Thanksgiving need not require an 
overnight wait in line, a helmet and elbow pads. A smartphone gives 
shoppers enough of an edge.

...

http://www.nytimes.com/2012/11/23/technology/the-shrewd-shopper-carries-a-smartphone-on-black-friday.html

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