Sometimes, We Want Prices to Fool Us

By STEPHANIE CLIFFORD and CATHERINE RAMPELL
April 13, 2013

WHEN the board of J. C. Penney ousted its chief executive, Ron 
Johnson - news that broke last Monday - you might say it was, in some 
small way, because he didn't understand Tracie Fobes.

Ms. Fobes, who lives in Raymore, Mo., plans meals around discounts 
offered at the grocery store and always checks coupon apps on her 
cellphone before buying clothes. When, a little over a year ago, J. 
C. Penney stopped promoting sales and offering coupons and instead 
made a big deal about its "everyday" low prices, Ms. Fobes stopped 
shopping there. It wasn't that she thought the prices were bad, she 
said. She just wasn't having any fun.

...

http://www.nytimes.com/2013/04/14/business/for-penney-a-tough-lesson-in-shopper-psychology.html


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