https://www.fcc.gov/document/fcc-affirms-robocall-blocking-default-protect-consumers

https://docs.fcc.gov/public/attachments/DOC-357852A1.txt
https://docs.fcc.gov/public/attachments/DOC-357852A1.pdf


Media Contact: 
Will Wiquist, (202) 418-0509
[email protected]

For Immediate Release

FCC AFFIRMS ROBOCALL BLOCKING BY DEFAULT TO HELP PROTECT CONSUMERS
Commission Also Seeks Comment on Requiring Caller ID Authentication 
Implementation & Use of Authentication Standards for Blocking

WASHINGTON, June 6, 2019—The Federal Communications Commission today voted to 
make clear that voice service providers may aggressively block unwanted 
robocalls before they reach consumers. 

Specifically, the Commission approved a Declaratory Ruling to affirm that voice 
service providers may, as the default, block unwanted calls based on reasonable 
call analytics, as long as their customers are informed and have the 
opportunity to opt out of the blocking.  This action empowers providers to 
protect their customers from unwanted robocalls before those calls even reach 
the customers’ phones.  While many phone companies now offer their customers 
call blocking tools on an opt-in basis, the Declaratory Ruling clarifies that 
they can provide them as the default, thus allowing them to protect more 
consumers from unwanted robocalls and making it more cost-effective to 
implement call blocking programs.          

The ruling also clarifies that providers may offer their customers the choice 
to opt-in to tools that block calls from any number that does not appear on a 
customer’s contact list or other “white lists.”  This option would allow 
consumers to decide directly whose calls they are willing to receive.  Consumer 
white lists could be based on the customer’s own contact list, updated 
automatically as consumers add and remove contacts from their smartphones.  

The Commission also adopted a Notice of Proposed Rulemaking that proposes 
requiring voice service providers to implement the SHAKEN/STIR caller ID 
authentication framework, if major voice service providers fail to do so by the 
end of this year.  It also seeks comment on whether the Commission should 
create a safe harbor for providers that block calls that are maliciously 
spoofed so that caller ID cannot be authenticated and that block calls that are 
“unsigned.”  

With adoption of this item, the Commission continues its multi-pronged strategy 
to combat unwanted and illegal robocalls.  The Declaratory Ruling will go into 
effect upon release of the item on FCC.gov.  The deadline for submitting 
comments in response to the Notice of Proposed Rulemaking will be established 
upon publication in the Federal Register. 

Action by the Commission June 6, 2019 by Declaratory Ruling and Third Further 
Notice of Proposed Rulemaking (FCC 19-51).  Chairman Pai, Commissioners Carr 
and Starks approving.  Commissioners O’Rielly and Rosenworcel approving in part 
and dissenting in part.  Chairman Pai, Commissioners O’Rielly, Carr, 
Rosenworcel, and Starks issuing separate statements.

CG Docket No. 17-59; WC Docket 17-97

###

Media Relations: (202) 418-0500 / ASL: (844) 432-2275 / TTY: (888) 835-5322 / 
Twitter: @FCC / www.fcc.gov 

This is an unofficial announcement of Commission action.  Release of the full 
text of a Commission order constitutes official action.  See MCI v. FCC, 515 
F.2d 385 (D.C. Cir. 1974).






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