[Seems to me they should have fired the managers responsible for putting their own employee on hold for over an hour in the middle of a service visit.]
Comcast's Sleeping Cable Guy Associated Press June 24, 2006, 06:36 PM http://www.14wfie.com/global/story.asp?s=5074485&ClientType=Printable Comcast has fired an employee for sleeping on a customer's couch during a house call after video of the incident became a minor Internet sensation. The Philadelphia-based cable company also says it has apologized to the customer in Washington D.C. for the "unsatisfactory customer experience." The customer, Georgetown University law student Brian Finkelstein, says the technician needed to phone company headquarters for help but was put on hold for more than an hour and fell asleep. He posted video of the sleeping technician on YouTube.com, a site that lets users share videos. He added an Eels song with the lyrics "I need some sleep." The 58-second video has been viewed more than 227,000 times since it was posted Tuesday! ================================ George Antunes, Political Science Dept University of Houston; Houston, TX 77204 Voice: 713-743-3923 Fax: 713-743-3927 antunes at uh dot edu Reply with a "Thank you" if you liked this post. _____________________________ MEDIANEWS mailing list [email protected] To unsubscribe send an email to: [EMAIL PROTECTED]
