Microsoft looks for more elbow room
By Kristina Shevory

http://news.com.com/Microsoft+looks+for+more+elbow+room/2100-1022_3-6090529.html

In the midst of its biggest expansion in nearly a decade, the world's 
largest software company has suddenly found itself with a major setback: 
not enough room to grow.

Microsoft--in the midst of a bitter rivalry with Google and 
Yahoo--snapped into action this April, saying the company would spend 
about $2 billion on new technologies to reinvigorate itself. Then last 
month, Microsoft's chairman and co-founder, Bill Gates, announced that 
he would leave his day-to-day role at the company in two years.

Easier said than done, at least when you consider that the company, 
which houses more than 30,000 people on its sprawling campus in Redmond, 
Wash., suddenly will have to make room for up to 12,000 new bodies. It 
will spend $1 billion to expand that campus by more than a third, or 3.1 
million square feet, during the next three years. That includes new 
leases and the purchase and construction of 14 buildings. For a 
modest-size real estate market like Seattle, those are staggering numbers.


The Redmond you'll see even in a year will make your eyes pop," said Lou 
Gellos, a Microsoft spokesman. "It's going to be a very different campus."

Microsoft is expanding beyond the boundaries of its current site, adding 
two buildings in a downtown Redmond shopping mall for a total of three, 
and consolidating its North American sales headquarters staff in a new 
skyscraper under construction in nearby Bellevue, Wash. By next summer, 
Microsoft will take over 15 of the 28 floors, or 320,000 square feet, in 
the office tower.

"They're pretty much leasing up all the vacant office space in Redmond," 
said Rob Odle, director of planning and community development for the 
city of Redmond.

Microsoft had planned to add 2.1 million square feet over 15 to 20 
years, but overcrowding at its headquarters and a heated battle with 
Google and Yahoo forced the company to step up the pace.

The move comes none too soon. The latest version of the Windows 
operating system, Vista, has been hit with delays and will not reach 
store shelves until January. The update of Office business software, 
which was to be released this year, will not be out until January.

Google has started making inroads in office applications, one of 
Microsoft's core businesses, with its release of spreadsheet and word 
processing software. Google, the search giant, has also overtaken 
Microsoft in online searches and accounted for 49 percent of them in 
May, versus 10.6 percent for Microsoft, according to Nielsen/NetRatings, 
a New York market research firm.

"They see themselves as somewhat beleaguered, and that's been their 
pattern since the beginning," said Rob Helm, director of research at 
Directions on Microsoft, a research firm in Kirkland, Wash., that tracks 
only Microsoft. "There's always been a bogeyman driving significant 
parts of their business strategy."

Microsoft's increased spending should be a boon for the Seattle area, 
where unemployment has stubbornly floated from 4 percent to 5 percent 
for well over a year. The company plans to hire 4,000 to 5,000 new 
employees this year, more than half of whom will be located in the 
United States. (Microsoft would not say how many people it expects to 
hire in Redmond.) For every new technology-related job, nearly four new 
jobs--mostly in the service sector--are created in Washington State, 
according to the Technology Alliance, a state trade group based in Seattle.

"The real reason you want these jobs is for the multiplier effect," said 
Bill McSherry, director of economic development at the Puget Sound 
Regional Council in Seattle.

But some local residents do not applaud Microsoft's expansion. For them, 
it means increased traffic, higher home prices and crowded parks. Roads 
are clogged and median housing prices on the Eastside, the area east of 
Lake Washington where Redmond is located, have soared 17 percent, to 
$484,500, in May from a year ago.

"There are two times a day when people come and go to Microsoft that 
traffic is so bad you have to stay home," said Jack Bittner, 59, a 
resident of the Grasslawn neighborhood, which is next to Microsoft. 
"It's almost gridlock now."

Bittner and his wife have even considered selling his house, which they 
bought for $86,000 in 1987, and moving to Bellingham, a city north of 
Seattle. He expects he could get around $600,000 for his four-bedroom ranch.

Transportation has become the largest issue for the growing region. And 
for its part, Microsoft has vowed to spend $35 million on transportation 
improvements in Redmond, including an overpass over Route 520 near its 
campus, sewer upgrades and turn lanes on nearby roads.

But even a sizable cash infusion would merely be a temporary solution to 
a problem that has been steadily worsening for years. The area's roads 
and bridges, some of which are earthquake hazards, already struggle to 
handle the company's 30,000 employees. The Route 520 bridge, which 
crosses Lake Washington and connects Seattle to Redmond, was built in 
1963 to handle 15,000 vehicles a day. Now, 115,000 vehicles cross it 
daily. Increased traffic, windstorms, earthquakes and boating and 
traffic accidents have further shortened the bridge's life and required 
extensive repairs. State officials worry a strong windstorm or 
earthquake could damage the bridge beyond repair.

"The economic impacts would be catastrophic," said John Milton, SR-520 
project director with Washington's state transportation department. 
"It's the feeder for two of the major employment centers in the area."

Privately, Microsoft officials bristle at the notion that the 
transportation burden is theirs. But Microsoft's size makes it a 
convenient target for complaint among Redmond residents.

"Almost immediately after Microsoft began expanding in the late 1990's, 
the traffic in our neighborhood just went nuts," Bittner said. "That 
makes me not too excited about this expansion."


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