Cable Companies Stack Up High With Customer Service POSTED: 4:31 pm MDT July 12, 2006 UPDATED: 7:24 pm MDT July 12, 2006
http://www.thedenverchannel.com/call7forhelp/9508169/detail.html DENVER -- As cable companies offer both cable and telephone services in less expensive packages than some competitors, the quality of customer service becomes an important issue. According to a report released by J.D. Power and Associates, customers have not only been receiving lower bills with certain cable companies for combined services, but those companies have also ranked highest on customer satisfaction for local and long distance telephone service. The study measured customer satisfaction with both local and long distance telephone service. It found that cable companies ranked the highest in customer satisfaction in five of six U.S. regions. "While telephone service offered by cable companies is relatively new to the market, large numbers of customers are being lured to switch with enticing cost savings and highly attractive bundles of video, voice and data service," said Steve Kirkeby, executive director of telecommunications and technology research at J.D. Power and Associates. Because cable lines can carry more than television channels into a home, phone services with a cable company can often be less expensive. J.D. Power and Associates said cable telephone service averages out at $42.40 a month, while the service from an established phone company averages $53.59. In the west, southwest and northeast region of the country the report ranked Cox Communications, a cable company, as the highest in customer satisfaction, although Cox cable has a small position in Colorado and very limited phone service. According to the report, Verizon is the only long distance carrier that ranks above average. Qwest is about average followed closely by AT&T, and then Comcast. Gregory S. Williams [EMAIL PROTECTED] Reply with a "Thank you" if you liked this post. _____________________________ MEDIANEWS mailing list [email protected] To unsubscribe send an email to: [EMAIL PROTECTED]
