Future 911

Technology is changing so quickly that emergency communication 
systems are struggling to keep pace

By Kim-Mai Cutler, Globe Correspondent  |  July 24, 2006

Picture a highway crash: a vehicle flips over in the center lane. Ten 
cars plow into the twisted wreck. Panicked witnesses dial 911. They 
shoot video of the scene with their cell phones. Drivers too 
distraught to speak text message the call center. A vehicle with a 
built-in security system automatically dials 911 after the air bags 
are deployed. It forwards the driver's health history, letting police 
know he has had two heart attacks before.

It's not a far-off scenario with the development of Next Generation 
911 or NG911 for short, a new emergency call system run via Internet 
protocol that will allow rescuers to plug and play all of the latest 
communications technologies. A consortium funded with a $570,000 
grant from the National Telecommunications and Information 
Administration, part of the Department of Commerce, is conducting 
trials at call centers in Virginia and Texas, routing 
voice-over-Internet protocol (VoIP), mobile video, and text messages 
to 911 responders. The group, which includes Columbia University, 
Texas A&M University, and the National Emergency Number Association, 
hopes to run a full-scale test in 2008, using real emergency calls.

An overhauled 911 system would open a world of possibilities: 
responders could send a video demo of the Heimlich maneuver to a cell 
phone if a family member is choking, or firefighters could receive a 
burning building's floor plan before they reach the scene.

Because it is Internet-based, it would be easier to incorporate 
unforeseen technological breakthroughs, unlike the current struggle 
to handle VoIP calls and the decade-long process of upgrading to 
handle wireless 911. Under the new architecture, data would be broken 
down into packets sent through the network, which handles several 
different types of information. In the old system, data flowed in a 
continuous stream, meaning only one type of data could be handled at 
a time.

...

http://www.boston.com/business/technology/articles/2006/07/24/future_911/



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