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We moved the C/S 5.5.2 upgrade to Live two weeks ago. We were on 5.4.2. For most modules, it was uneventful and the users cannot really see a difference outside of slightly slower NPR reports. However, it has been painful for our PCS and POM users. The color scheme and screen layout are very cluttered making it difficult/more time consuming to know where you are. The MAR has been especially hard to adjust to as it is crowded, requires more clicks to use, and is more lengthy since all meds, active and dc'd are on it. Also, the users are experiencing a 2 to 15 minute lag time from filing to when documentation is available. Our physicians are referring to this upgrade as a downgrade and are very frustrated with it. We have had physicians live on POM for almost 2 years now and have high participation. It is much slower to enter POM now and filing is much slower. The users are forced to use the mouse in places where they previously could just type (and still have verification against pre-determined lists). It is easily taking them 3 times as long to enter orders and I expect it will still be twice as long even after the learning curve. The only positive on the POM side I could point to is that POM now opens in a separate window so you can still navigate the EMR while entering orders. Unfortunately, this plus does not outweigh the negatives. The actual upgrade took 4 hours (not including D/R), most of that on the FS side. We did need to increase the number of AI jobs to improve the speed in PCS. We held 2 hour training sessions for all PCS users and trained the physicians on the fly after go live. We had super users on the units 24/7 for the first 2 days and that was very helpful. Julie Ames Chief Information Officer RML Specialty Hospital Hinsdale, Illinois _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the originator of the message by return e-mail and delete this message from your system. _______________________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l
