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Marjorie,
Thank you for saying what many of us have been experiencing!
We were the first magic site to go live June 2003 with the clinical MPM/LSS EAR suite. We thought it was a finished product, but soon found out that we were really more of a beta site. We had implemented the LSS billing/scheduling in 2001 with great success. With the clinical we are experiencing all of the problems that people are describing. RXM and PWM modules are Meditech modules but they are supported by LSS staff. This has never made sense to us. Neither Meditech or LSS staff are experts on these modules and that has added to our frustration when trying to resolve issues. There is functionality that wasn't well thought through like inconsistent button naming conventions, inconsistent functionality between screens, and inconsistent views by users. We have messaging, dictation/e-signing uploading to Meditech in all outpatient areas. We have the RX writing and nurse entry of vitals in some areas. We tried implementing the Ordering of Lab/Rad with the order flowing through RXM to OE - then to the Lab/Rad modules. We also tried to implement the results going back to the provider. The ordering didn't work for many reasons.. When the product was sold to us it was sold as having this functionality. Three years later, it still doesn't work and there isn't a time frame for when it will. This is still a "selling" feature of the product. We too have had problems with communication and problem resolution in a timely manner. We went through several consultants at LSS. They either left the company or moved on to another department. We would just get one trained and up to speed with our issues and we would have to start over with a new consultant. We currently have Jen Miller as our consultant. She has been very good, communicating and understanding our issues. This hasn't helped the timeliness of resolution as she is just the middle-person trying to get Meditech and LSS to understand and fix the issues. We have weekly conference calls with Meditech and LSS to go over our issues list. Support for LSS/PBR has been weak. We have gone through 2 upgrades, both Meditech and LSS at the same time - both have been disasters with 100's of issues each time on the LSS side. Several tasks that were resolved in the past, recently were broken again because of poor or no documentation on their side. It has been difficult to move forward with implementation of additional functionality before getting back to where we were prior to the upgrade. We also have lost the trust of our clinical staff. Standard code was poorly tested, numerous oversights have been found. Also, a number of DTSs have been incompletely loaded, causing a lot of re-testing and re-coordinating of fixes. We are told that there are facilities out there that the product works great for, but when asked for a reference, LSS can't/won't give us one. I still believe LSS/Meditech could have a viable product. I think their product would work well in a stand-alone outpatient clinic. It is when you try to get the product to interface with your hospital system that the most critical problems arise. I do think they need to stop promoting and selling this product and focus on the customers that they do have. Lets get it working as they promote it and then go out and sell it.
Kathy Lynch, Clinical Analyst ATTENTION: Information in this message may be confidential and protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Sender immediately by replying to the message and deleting it from your computer. Thank you.
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