We finally found out what was causing our Datamax I Class DMX-I 4208
thermal printers to lock up after so many labels as described below. For
some reason, when we switched to the previous version of firmware, the
problem went away. It still doesn't explain why it worked for over 2 months
with the new firmware, other than the fact that somewhere along the line,
Meditech may have added a DTS that caused the new firmware to no longer
work. Thought this might help someone avoid a similar problem. It took us
over 6 weeks to solve the problem.
Charlie
Charles Downs Pharm.D.
Washington County Hospital
Inpatient Pharmacy
251 E. Antietam Street
Hagerstown, MD, 21740
301-790-8904
I certainly hope that someone can help solve the problem that we are
having with our
Datamax I Class: DMX-I 4208 thermal printers. We started using these in
June to print our IV and Med labels with no problem (we have 2 - one for
the IV labels and one for the Med labels). They worked fine for over 2
months until the first week in September when while running the IV refill
list, only about 15 labels printed until the screen hung up, which
eventually caused a lock on the print que. The Med printer worked fine
for another 2 weeks until a tech was doing duplicate labels for a cart
fill and it did the same thing that the IV printer had done. She only got
10 labels on this one before it hung up.
Meditech swears that they have not changed anything (but who knows,
maybe they did) that would cause a problem. We checked the wiring and
connections, which were all fine, tried new firmware, new printer even,
and still the same problem. Has anyone else encountered this problem and
if so, have you found the solution to fixing it? This has been going on
for 5 weeks now and our IS departmen has no solution.
Thanks,
Charlie
Charles Downs Pharm.D.
Washington County Hospital
Inpatient Pharmacy
251 E. Antietam Street
Hagerstown, MD, 21740
301-790-8904
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