So, you contracted with TSG to build you an interface between MT and a 3rd party software - which they did, and which did the job you wanted. Then you decided to change venders for the 3rd party software, but don't want to pay TSG or the new software vendor to build a new interface. So you think TSG should simply tell you anything you need to know to try and make this interface work with the new software. That is asking a lot!
Daniel Davis, RN ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carolyn Schmidt Roberts Sent: Tuesday, November 14, 2006 8:50 AM To: Thomas Mcmanus; Favello, Helen; Meditech ListServ (E-mail) Cc: Thomas Collins; Joseph Addison; Fraydoon Razazi; Daren Edwards Subject: RE: [MEDITECH-L] The Shams Group (TSG) experience This is basic interface documentation listing message types that were customized for us that are generated (e.g. a patient is merged, is it an A18, A34, or an A40) along with message structures, the actual make-up of the HL7 messages sent. We need to change the software that is receiving and sending the messages with the TSG product and the new company needs to set up their end the same way. Carolyn Schmidt-Roberts, RD MIS Technical Services Project Manager Suburban Hospital 8600 Old Georgetown Road Bethesda, MD 20814 E-mail: [EMAIL PROTECTED] Phone: (301) 896-3438 Fax: (301) 897-1344 -----Original Message----- From: Thomas Mcmanus [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 14, 2006 9:42 AM To: Carolyn Schmidt Roberts; Favello, Helen; Meditech ListServ (E-mail) Cc: Joseph Addison; Daren Edwards; Fraydoon Razazi; Thomas Collins Subject: RE: [MEDITECH-L] The Shams Group (TSG) experience Is it possible that the "documentation" you are requesting is actually a product for TSG. TSG can not give away certain documentation, because the documentation in some cases is the product, to give it away would allow reverse engineering and diminish the value of their product. I have found that TSG is very generous with documentation on how to use their products. Tom ________________________________ From: Carolyn Schmidt Roberts [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 14, 2006 9:07 AM To: Thomas Mcmanus; Favello, Helen; Meditech ListServ (E-mail) Cc: Joseph Addison; Daren Edwards; Fraydoon Razazi; Thomas Collins Subject: RE: [MEDITECH-L] The Shams Group (TSG) experience Unfortunately our experience has not been as positive with TSG. Recently we requested documentation for an interface and TSG stated that providing this documentation is not part of routine support. We have escalated within the company and have had no response. We feel that new customers are priority whereas "old" customers do not receive the same level of support. Carolyn Schmidt-Roberts, RD MIS Technical Services Project Manager Suburban Hospital 8600 Old Georgetown Road Bethesda, MD 20814 E-mail: [EMAIL PROTECTED] Phone: (301) 896-3438 Fax: (301) 897-1344 -----Original Message----- From: Thomas Mcmanus [mailto:[EMAIL PROTECTED] Sent: Monday, November 13, 2006 9:28 AM To: Favello, Helen; Meditech ListServ (E-mail) Subject: RE: [MEDITECH-L] The Shams Group (TSG) experience Hi, We have used most of The Shams Group products, including Galactica. Their products are great and their support is excellent. Shams has always been willing to customize any product to meet our particular needs. Tom McManus Sr. Applications Analyst 803.774.8645 ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Favello, Helen Sent: Wednesday, November 08, 2006 2:11 PM To: Meditech ListServ (E-mail) Subject: [MEDITECH-L] The Shams Group (TSG) experience Importance: High Meditech Friends, At Lawrence & Memorial Hospital we're currently using Meditech magic 4.9 SR7. I know that information is appreciated by most of you, but in this particular case, it's really not applicable. I need your feedback on 2 items in regards to: 1. General over-all performance and support and service of The Shams Group (TSG) on any of their products. Their hardware and/or software service and support satisfaction in your opinion. 2. If anyone specifically has used TSG's Galactica products, the experience, the performance, support and service satisfaction, in your opinion. (Perhaps even more specific if anyone has used the Galactica RX product?) Thank you, Helen Favello, Director of IT Applications Lawrence & Memorial Hospital 365 Montauk Avenue New London, CT 06320 phone:(860) 271-4250 fax:(860) 444-3786
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