Hi Susan, The complaints we have are really pretty vague. The ER Manager, who came on after the purchase of EDM, really doesn't like the system, and is not the advocate we needed in the ER. (some) Doctors complain about how long it takes (nurses) to triage and document. The only thing the doctors know how to do at this facility is look up PCI (and even that can be a challenge). They are unwilling to learn order entry. Our ER clerks place all orders. We have RXM ready to go...but until we figure out what they want to do in the ER we are not going to implement it. We do not have NUR yet or POEM. We are a small rural hospital, 50 beds; our ER is 12 beds with an average of 28-30 pts/day. As an IT person I feel EDM is pretty user friendly, but I am not a nurse. One complaint was the standard reports all look the same. We print the triage document on colored paper now so the docs can find it easier (that helped). I even offered to create custom reports if it will make it easier (no response). Since we do not have NUR, the docs who normally do not work ER (family docs, etc) who see their pts in the ER are really lost when it comes to EDM (they complain). I feel the staff in the ER should be a little more available to these physicians and help them out (my opinion). Until we can really determine the faults/problems with EDM I say give us (IT) a chance to try and make it run easier before throwing it out, and going back to the dark ages. By the way we are Magic 5.4. I do appreciate all the responses, If any one has ideas/suggestions I am open to all. Diane -----Original Message----- From: Besheer, Susan ARMC-Nursing [mailto:[EMAIL PROTECTED] Sent: Friday, December 08, 2006 8:26 AM To: 'DIANE' Subject: RE: [MEDITECH-L] EDM-survey
We are in the process of building EDM what are there complaints if you don't mind me asking? We are having MT make customs for us in order to fit our processes here. We are 50 bed ED 8 bed trauma center 400 bed in-house and 90 bed Behavioral health We were told by our own IT director that customs were not the way to go, but since she is not clinical, she doesn't get it. We have started to take many customs to make it work. Would love to talk with you Susan Besheer RN Clinical IT Manager PCS/EDM/SS phone: 909 580-2611 pager: 909 349-8454 fax: 909 580-2657 Clinical IT Department Arrowhead Regional Medical Center email: [EMAIL PROTECTED] The first step towards the solution of any problem is optimism -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of DIANE Sent: Wednesday, December 06, 2006 9:04 AM To: [email protected] Subject: [MEDITECH-L] EDM-survey Hi All, Hope everyone is having a happy and healthy holiday season. I have a few questions about EDM that I would like to present to the Meditech world. Seems after a year of implementing EDM in our hospital, the ER staff/physicians have done nothing but complain. Now they are thinking of removing it from the ER and going back to paper. (Sounds crazy I know). Anyway I would like to know: Are you using the EDM module successfully? What size is your hospital? How many ER patients do you see (average) per day? Did you have many obstacles to overcome while implementing EDM? Did the physicians come on board willingly or kicking and screaming? Did you implement NUR before putting EDM in your critical care area? Comments about the system: I would like to hear from those who have any feedback good or bad about this system. Seems like such a waste to just throw out without really trying to fix the "problems". By the way, the ER can't really pinpoint to us what the problems really are just vague issues. Something like too long to document or Docs can't find what they need in the system. BLAH, BLAH, BLAH. Thanks in advance for your input. Diane ====================================== All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l ====================================== All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l
