I have a question regarding the Staffing and Scheduling routines. Currently, we have 2 people known as the Nursing Scheduling Department. They handle most of the tasks associated with staffing the nursing floors. We are having a breakdown in communication between these 2 employees and the various directors of the nursing floors.
All vacation requests or schedule changes are submitted through
Staffing and Scheduling, the request goes to the Director and a Special
Request Notify Group that includes the Staffing department members and
sometimes the Assistant Director. All approvals and denials must be made
by the Director or Assistant Director. The change in status (approval or
denial) automatically generates an email to the requestor, but not to
the other members of the Special Request Notify Group. The Staffing
members often have to follow up with a director, asking them to please
address a certain request, etc. It would be so much nicer if the change
in status would notify the entire group and not just the requestor.
I put in a MIX request, but it was denied. I have listed it
below, in case any of you are interested in supporting this type of
request. If not, do you have a communication issue like this? If so, how
do you handle it? Our Staffing Coordinator is very frustrated with the
amount of time spent on follow-up and trying to track these
"outstanding" types of requests.
Please send any thoughts you may have that could help us make her
job easier.
MIX Enhancement:
NUR #4892764 (Jul 25, 2006)
Status:
Complete (Sep 12, 2006)
Description:
SS: Status Change to Trigger Automatic Message
Customer Contact:
KATIE WOOD ((906)635-4663)
Customer Email:
[EMAIL PROTECTED] (MEDITECH/AMS Edits)
MIX Master:
Melissa Keane <mailto:[EMAIL PROTECTED]> 781-774-2512
Last Edit:
Sep 12, 2006 at 1747 EDT
MIX Product Enhancement Suggestion
Submitted by: KATIE WOOD (KATIE WOOD)
Phone Number: (906)635-4663
E-mail: [EMAIL PROTECTED]
Organization: War Memorial Hospital
MEDITECH Technology Platform: MAGIC
MEDITECH HCIS Application: NUR
Chippewa County War Memorial Hospital:
TEST System Version Release and Change Number: 5.5, change: 806
LIVE System Version Release and Change Number: 5.4, change: 1035
Brief Description/Synopsis of Request:
An automatic message is to be sent to the "Special Request Notify Group"
when
the status of a special request is changed.
Suggestion Details:
Our scheduling staff has been struggling with communication issues for
sometime
and we have been unable to solve this issue with our current
programming/set-up.
Directors have the authority to approve or deny a special request, and
their
efforts are not always coordinated with the scheduling staff.
We don't really have a good way of handling this now.
If we can set up a way for the status change to trigger a message to the
notification group this will allow the scheduling staff to monitor and
be aware
of the action that the directors have taken. This will improve
communication and
be less frustrating for the scheduling staff, as well as the staff
members who
have initiated the special request.
Proposed Solution:
The NUR dictionary already captures the name of the notification group
and the
special request already goes to each member of that group, upon
submission of
that request.
Also, an automatic message is already sent to the user who submitted the
request, upon status change.
It would be wonderful if the Change Status function would trigger the
automated
message to go to all members of the notification group, as well as the
user who
submitted the request.
It seems like most of the programming is in place (though I am
definitely not a
programmer and I don't pretend to be.) It would be a matter of linking
the
automated message (which is already in place) to the group as well as
the
submitting user.
System Impact:
This enhancement improves the communication between a scheduling team.
It will
allow each member to know what the other has done.
This enhancement would improve Meditech because it fills in a gap that
is
missing in the communication feature of Staffing and Scheduling.
This enhancement would make our users happier, as they would have a
better
understanding of the staffing situation. It would also make our users
more
productive as this information would be at their fingertips and would
require
less "leg-work."
Keane,Melissa (MEDITECH) - Aug 28, 2006 - 1029 EDT: Your suggestion for
system
modifications has been reviewed by the Mix Task Review Committee. We
have
determined that your suggestion will not be pursued at this point in
time due to
the current workload and priorities of our Development group. If
additional
requests of a similar nature are received from other sites, your
suggestion will
be reevaluated. Please feel free to contact me with any questions or
concerns
you might have. Thank you.
Katie Wood
Applications Specialist
War Memorial Hospital
500 Osborn Blvd
Sault Ste. Marie, MI 49783
(906) 635-4663
[EMAIL PROTECTED]
<<winmail.dat>>
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