We use a company called Televox (website is televox.com) to call patients asking them to call into our surgery assessment center prior to their surgery date. It has worked very well for our users. We started about May 2006 and are getting ready to use the same service for another area in the hospital. We transmit a file out during the day for evening calls, and a call report with the results of the calls is emailed back to users here. Even though file transmission problems have been rare, we found it more prudent to send the file during the day so that there is time and staff available to resolve problems and not miss getting calls made.
________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Maria Clause Sent: Wednesday, January 03, 2007 4:26 PM To: [email protected] Subject: [MEDITECH-L] Automated Phone System for Patient Appointment Times Can anyone recommend a vendor who provides an Automated Phone Messaging system for patients to either be called <OR> to "call in" to receive their "time to report" for surgery? The information in this communication is confidential and private and intended only for the use of the addressee. Unauthorized use, disclosure, distribution or copying is strictly prohibited and may be unlawful. If you received this communication in error, please destroy it and inform us of the erroneous delivery by return e-mail. Thank you for your cooperation.
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