Questions please--
How are you processing the change from Obs-In or In-Obs on patients that
have already been discharged? Sometimes the acct is final billed/coded and
other are still in UB status.
We are running into a lot of problems because the Patient Access dept thinks
it is the responsibility of Medical Records and Audit Control to resolve the
issue. Medical Records has access to the routine for OBS to IN and IN to
OBS so they can complete the routine. If the acct is already coded/final
billed, Audit Control/Posting has to enter charges, appropriate to the
status. Lots of staff touching the accts and no one wants to be
accountable. We know there has to be a more efficient way to process the
status change, while the pt is still in the hospital.
Any help you can provide, is always, greatly appreciated.
Pam
Pam Morgan, Education Coordinator
Lexington Medical Center
470 Hulon Lane-Business Service Building
West Columbia, South Carolina 29169
803-791-2326
[EMAIL PROTECTED]
"The highest compliment you can pay a customer is to listen."---Tom Peters
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