Since our 5.5 update, we have the same issue with ED Admit Requests (now built in ADM) and inconsistent failure. We never had the problem in 5.4 with the EDM build. We cannot duplicate on demand, and the problem is rare in Live. Once one fails to print (we trigger two), we cannot reprint that request by refiling. I suspect some corruption in that one account since the very next patient's request will print just fine. We have looked at printer setup, build design and servers. We have made changes that our tech folks see as harmlessly impotent but MT insists is required, with no resolution. We have also checked background jobs and unless they come back up on their own, they are working fine at the time. We recently upgraded our print servers to solve printing issues with other modules, I am still waiting to here from the ED if they have seen a failure since. It happens so rarely, I think I need to wait at least 60 days before I can say it's resolved.
Diane Wooldridge RN Nursing Application Coordinator Information Services Enloe Medical Center 1531 Esplanade Chico, CA 95926 530-332-7870 -----Original Message----- From: Dianna Machin [mailto:[EMAIL PROTECTED] Sent: Thursday, March 15, 2007 10:52 AM To: [EMAIL PROTECTED]; MEDITECH L (E-mail) Subject: Problem with Consults and notification printing This is a puzzle I hope that some of you can help with. All of a sudden we are having problems when consults or adm notifications print some times and I stress the sometimes issue it will print fine and then the next time it prints with only headers and not information attached. It has us puzzled since it doesn't happen all the time. We have checked BKG job printers, reinstalled etc and can't identify the problem. We have refilled dictionaries for consults and notifications. We are stumped. It isn't happening all the time. Sometimes it works sometimes it doesn't. I tell everyone that computers are like our children, sometimes their behavior is better then other times and we can't explain why. Any help will be appreciated. Dianna Machin Senior Information Technology Analyst Skiff Medical Center Notice: This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, and then delete it. Thank you. This message, including attachments, contains information from Enloe Medical Center that is considered confidential. The information is intended solely for the use of the addressee(s). If you are not an addressee, your disclosure, copying, distribution or use of the contents of this message is prohibited. If this message has been sent to you in error, please notify the sender by return e-mail and then delete this entire message. Thank you.
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