Does anyone have this issue... We are C\S 5.3 sr 3 soon to be 5.5 sr 2 . Most of our providers electronically sign reports in MEDITECH and we use MSWORD 2000. We frequently have problems where the provider can sign reports but as soon as they try to edit a report they get a message that a session of MS Word is already open. The user swears there isnt . They reboot and that causes locks which MEDITECH then has to clear. Its a mess. The other issue that is similar is the provider is electronically signing reports , goes to edit and for some reason on some computers the correct word window does not move to the front of the screen so the hourglass comes up. The correct window can be brought to the front by clicking on the session on the task bar , but the providers dont understand this . They see the hourglass and reboot or do a shutdown. This causes locks and again MEDITECH has to fix. Some computers dont do this and work they way they are supposed to . Then we have both these problems on Citrix session as well as pcs that are at the hospital. This just complicates the issue further because then the Citrix servers are involved. Anyone have any resolutions ? Thanks in advance. Gale Y. Freeman
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