That is actually quite helpful. Sort of what we already know. I think the
poor guys that are still there are spread so thin because besides pharmacy,
there is now physician order entry, ambulatory care, oncology, BMV, eMAR etc.
etc. which ALL involve pharmacy at different levels and require different
levels
of knowledge. Ambulatory care pharmacy is not the ame as oncolgy is not the
same as long term care is not the same as acute care. It is sort of the
different between an ER doctor ,a neurologist and a psychiatrist. They may use
the same tests and the same drugs, but they may order them in a completely
different way and look for different results for different reasons. The
pharmacy programmers may have worked at Meditech for years and there may even
be a
pharmacist there but if they are not actually hands on familiar with what is
going on out there today with the laws and regulations and requirements and
expectations of management on what technology can do (regardless of whether it
can do it or not), I think they will be hard pressed to really understand the
needs of
the users.
But I think hooking them up with pharmacists who can help them understand
is management's job. There are enough pharmacists
who are able to explain how things should work, but I think that it is better
done visually. When it is done over the phone or when a spec is written out,
we wind up with these enhancements that the programmers have worked really hard
on and they turn out to be just terrible because they require far too many
keystrokes,
or they are too cumbersome to use, or they just don't work the way they were
envisioned. These things don't get tested and checked out throughly in the
beginning and by the time someone sits up and complains about it, it is too
late to fix it for that release. Then,you have to wait years for it to get put
back the way it should have been done in the first place. The problem is that,
now we are being faced with mandates and regulations and we can't wait years
for these issues to be resolved.
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