We have a scheduled change control time once a week at an exact time for our EMR/PCS changes so the users have become used to the 1-10 minute downtime. If more than 1 DTS or activity is being performed we have Meditech open a "M" Master task to co-ordinate the move and complete their interaction checking. If a change was missed or slow to get put in we hold off until the next change control window. For notification we monitor the update.exe file on the Hub server. This file is rebuilt every time the EMR services are restarted. This monitoring triggers a notification email that goes to all our support analysts, it also indicates if an update is required on the clients. A similar monitoring is running on our Terminal servers which automatically takes the update while leaving existing terminal services sessions running. The above processes have made EMR/PCS updates very smooth. For Client/Server DTS's we take them as needed since there's generally no downtime. Ring and Service Releases are scheduled off hours so they are completed by 7am. For Non-Meditech changes we have a 4 hour scheduled downtime every 2 months. We post the downtime schedule in the summer for the following year. We send out an email reminder 2 weeks and the day before. Our critical areas we also call just prior to the downtime and upon completion. This has allowed us to keep our environment very stable while allowing us to implement changes and perform maintenance. Rob Farrell Senior Technical Analyst Exceptional PEOPLE. Exceptional CARE Royal Victoria Hospital 201 Georgian Drive Barrie, Ontario L4M 6M2 (705) 728-9090 ext. 45132
________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Renae Kendall/mhhcc.org Sent: July 11, 2007 3:14 PM To: Bell, Cory Cc: [EMAIL PROTECTED]; [email protected] Subject: Re: [MEDITECH-L] Change Control Process/Policy Please post Renae Kendall, RN Clinical Systems Supervisor Information Systems Memorial Hospital and Health Care Center Jasper, IN 812.481.0152 Fax 812.482.0541 "Bell, Cory" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 07/11/07 12:13 PM To <[email protected]> cc Subject [MEDITECH-L] Change Control Process/Policy Hi, We would be interested to know what other Meditech hospitals are using for a change control process. We would like to implement a new process/policy and would like to hear from other Meditech sites that have done so for both Meditech and non-Meditech changes. What process do you follow, what forms or notification do you use, etc.. Thanks, _________________________________ Cory Bell MIS Team Leader - Application Systems Queensway Carleton Hospital Ottawa, ON, Canada Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. =*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= To subscribe or unsubscribe to the meditech-l, visit http://mtusers.com/mailman/listinfo/meditech-l_mtusers.com To check the status of the meditech-l, visit MTUsers.NET For help, email [EMAIL PROTECTED] Please visit and add information to the MTUsers WikiPedia at MTUsers.NET/mwiki ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l_mtusers.com Exceptional PEOPLE, Exceptional CARE **** CONFIDENTIALITY NOTICE **** This electronic transmission and any accompanying attachments may contain privileged or confidential information intended only for the use of the individual or organization named above. Any distribution, copying or action taken in reliance on the contents of this communication by anyone other than the intended recipient(s) is STRICTLY PROHIBITED. If you have received this communication in error please notify the sender at the above email address and delete this email immediately. Thank you. **************************************
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