Hi, Leigh, At my former hospital, the process was that as returned mail was received in PFS, someone there edited the account address fields (usually the second line) and also edited the field in demo recall with *****INVALID ADDRESS******. They also changed the ZIP code to 00000 and the state to ZZ. The statement vendor had edits set up to reject anything with the ZIP and state edits so that if a correct address wasn't obtained prior to the next statement date, the invalid address wasn't used again, wasting postage, etc.
The problem was that registration wasn't always attuned to these fields and didn't always get a correct address (which was a procedural issue), plus the demo recall didn't go "backwards" into BAR and didn't update the existing account when a correct address was gotten. You could use a CDS in ADM asking something like "has the address been updated?" and then run an NPR report on it to capture the Y responses. Julia Julia Carter, CPAR Consultant Consultant People 396 W Main Street Lewisville, TX 75057-3866 LL 469.948.4000 Ext 308 [EMAIL PROTECTED] e http://www.cpeople.org -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Leigh E.. Dennis Sent: Thursday, July 12, 2007 9:22 AM To: [email protected] Subject: [MEDITECH-L] Returned Mail Hi Everyone, I was wondering if anyone has a good process in Meditech for returned mail. What we're looking for is a way to flag accounts that have returned mail so that ADM & BAR can both see this and get the correct information if the patient returns for service. Thanks for your help. Leigh Dennis Financial Analyst =*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= To subscribe or unsubscribe to the meditech-l, visit http://mtusers.com/mailman/listinfo/meditech-l_mtusers.com To check the status of the meditech-l, visit MTUsers.NET For help, email [EMAIL PROTECTED] Please visit and add information to the MTUsers WikiPedia at MTUsers.NET/mwiki ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l_mtusers.com =*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= To subscribe or unsubscribe to the meditech-l, visit http://mtusers.com/mailman/listinfo/meditech-l_mtusers.com To check the status of the meditech-l, visit MTUsers.NET For help, email [EMAIL PROTECTED] Please visit and add information to the MTUsers WikiPedia at MTUsers.NET/mwiki ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l_mtusers.com
