The Town of Truckee is in the process of acquiring a Town Hall.  Part of this process includes looking at the most efficient method of greeting customers, whether personally or by phone.  We are wondering if there are any consultants who would be able to assist us in determining what the best method is...central receptionist for personal and phone contacts, each department handling customers directly with current staff or a receptionist, voice mail systems, etc.
 
I would appreciate any information on consultants who may be able to provide this type of service.  I would like to receive responses by Tuesday, 1/18/00.  Thanks so much!

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