1) Do you report delinquent accounts directly to credit reporting agencies such as Trans Union, Equifax, etc?
2) For Paramedic/Ambulance Transport fees, what is your collection rate
for billings to MediCal/Medicare (including
forced write-offs)?
3) What is your overall utility collection rate (as a percent of amount billed)?
Please answer the following if you use a private collection agency?
4) How old must an account be before it is given to the contract collection agency?
5) How long are delinquent accounts worked on by your contract collection agency before they are returned to you?
6) What is the fee structure used to pay your contract collection agency?
7) If the fee structure is based on the percent of
collections, does the contract collection agency net their fee from
collections submitted to
you?
8) Do you factor the contract collection agency's fee into the total amount of the delinquent bill?
Please respond to Vivian Hausauer at [EMAIL PROTECTED].
Your responses will be summarized and returned to those that respond and others upon request. Thank you.
Mike Killebrew
Accounting Bureau Manager
City of Long Beach
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