Here's a thing, drive over to the dealer as suggest, rear end a guy on route and then write back to head office, saying you did as they suggested, but on the way over, you ran into a guy as the sun was in your eyes due to the inoperative defective visor. hee hee
Their lawyers will probably head over and replace your visor in your driveway themselves. Not sure what will happen with your cracked up front bumper, I haven't worked that part of my plan out yet. lol Ed 300E 2008/12/27 Rich Thomas <richthomas79td...@constructivity.net> > I think their response is a polite way of saying FU. If they keep being > intransigent, write a letter to NHTSA, who I believe deal with safety issues > on cars. Not sure what good that would do, but it would get a report in the > system, maybe see if there are any others (I think they have a database you > can search). One might think that someone who has owned their cars for 32 > yr would be worth keeping happy over this. > > --R > > > Robert Rentfro wrote: > >> This is the letter I wrote to MBUSA: >> >> >> The driver's side sun visor (this is on the E320 btw sic) has been >> difficult >> to operate for a long time. >> >> Now it cannot be moved down to the in service position. This is a safety >> issue. I have asked around and I haven't heard of anyone else in the MBCA >> having had or even having heard of this problem before. Of course, the >> dealers remedy to this problem is for me to buy a new visor. I feel that >> remedy is unacceptable. Since this is a safety issue I believe MB should >> replace non-operative visor at no cost to me. I certainly did not expect >> Mercedes to balk at replacing a defective safety feature on one of their >> cars. From my first MB (a 1972D 220 bought in 1976) until now, this is the >> first time Mercedes has not made something right. I look forward to your >> prompt reply. Happy Holidays Robert Rentfro Goodyear, AZ >> >> >> Here is there reply: >> >> >> >> Dear Mr. Rentfro: >> >> >> Thank you for your email. >> >> >> We regret to hear of the concerns that you have communicated. >> >> >> Any Post-Warranty assistance requests are to be reviewed with the Service >> Manager at the authorized Mercedes-Benz dealership. >> >> >> Please be assured that MBUSA will uphold the determination of the Service >> Manager with regard to your inquiry. >> >> >> The opportunity to respond is appreciated. >> >> >> Sincerely, >> >> >> >> Robert M. >> >> Case Manager >> >> >> What a crock. Now I will write this note to Phoenix Motor Company and see >> what happens. >> >> >> Bob R. >> >> >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://okiebenz.com/pipermail/mercedes_okiebenz.com/attachments/20081227/040b5417/attachment.html >> > >> _______________________________________ >> http://www.okiebenz.com >> For new and used parts go to www.okiebenz.com >> To search list archives http://www.okiebenz.com/archive/ >> >> To Unsubscribe or change delivery options go to: >> http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com >> >> >> > > _______________________________________ > http://www.okiebenz.com > For new and used parts go to www.okiebenz.com > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://okiebenz.com/pipermail/mercedes_okiebenz.com/attachments/20081227/7ab74209/attachment.html> _______________________________________ http://www.okiebenz.com For new and used parts go to www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
