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> On Aug 12, 2015, at 10:04 AM, WILTON via Mercedes <> 
> wrote:
> Sitting at my desk checking emails at 11 last night, "the world" suddenly 
> went DARK and heat pump, TV - everything - cut off.  'First though was 
> "Vehicle hit a pole or a transformer blew," but there was no noise - just 
> sudden quiet and darkness.  I said to SHWMBO in adjoining room, "Don't leave 
> me, I can't stand and move around safely in complete darkness."  She replied, 
> "Well, right now, I can't do it very well either."  I quickly recovered, 
> though, and whipped my iPhone out and punched the flashlight app on, which 
> saved the day/night.  Hobbled across hall into kitchen, looked out and 
> realized that neighbors still had power.  Noticed stove clock still on and 
> refrigerator running and thought, "Hey, what's this?  We still have some 
> power."  Flipped kitchen light, lights came on; back to hall, flipped switch 
> - no light; flipped switch for second floor landing; light came on.  'Began 
> to think, "Lost one leg of our power supply."  Hobbled upstairs to check 
> bedroom lights and heat pump 
 - lights OK, heat pump inop.
> 'Back to kitchen, found flashlight and new batteries for SWMBO, who escorted 
> me into basement and to breaker box.  'Found all breakers ON and OK.  
> 'Looking more like loss of one leg of power supply at transformer.  'Back to 
> first floor; hobbled outside to heat pump units to chk breakers there - found 
> all good.  Told SWMBO, "Go to bed if ya want, I'm gonna sit here in kitchen 
> for a while and call power co.  
> 'Couldn't find # for power co. in directory.  Finally told Siri to call 911.  
> Asked emergency dispatcher if she could help me find # for reporting power 
> out.  'Told me to call 411.  "Oh, of course, thanks."  
> 'Got the # and called; after listening to series of options, finally spoke to 
> a lady who seemed to understand that I had a partial outage - loss of one leg 
> of power supply.  Man called coupla minutes later to confirm - "Yes, I have 
> only partial power - 120 volts in part of house, none in rest of house and no 
> 240-volt power - heat pumps do not run."  He replied, "OK, I got it, I think 
> you're right.  'Sounds like you've lost one leg.  You should see a technician 
> pulling up in les than 30 minutes."  "Thank you, Sir.  I'll wait."  
> Shonuff, "bout 25 minutes later, truck pulled up in front.  Tech, checked pwr 
> in meter base; one leg of power missing.  "Found loose connection at 
> transformer; in about 15 min, power was back on, and I headed to bed glad 
> that I had pursued it then, instead of waiting 'til morning.           
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