When I worked at a large Oldsmobile and Honda dealer (97-2001),  the order of 
the departments  in terms of revenue/profit was 

1. Service Department 
2. Used cars 
3. F&I
4. New cars
5. Body shop 


Donald H. Snook


> On Jun 16, 2022, at 3:41 PM, Kaleb Striplin <ka...@striplin.net> wrote:
> 
> Warranties are a 3rd party product that the dealer sells. It’s a huge profit 
> center for them. There are basically 2 sides of a dealership. The fixed ops 
> side which is parts and service, and the variable ops side which is sales. In 
> a car deal, it is a 3 legged stool basically the dealer makes money on. First 
> is the gross on the car. Next is what they will make on your trade. And 
> finally is F&I. This is when you are in the box after negotiating the price 
> and they sign the paperwork. This is really just another sales session where 
> they sell you aftermarket’s and warranties. This is also where they make most 
> of their money if they are not making all that much on the front end. Also, 
> they make money on the financing. Let’s say they hang your paper at a local 
> credit union, bank, or even a national lender. That lender comes back at 3% 
> on the deal and they allow a 2 point markup. Dealer can then sell it to you 
> at anywhere from 3-5%. So if dealers signs you at 5% they are making 2 on 
> your loan. Also depending on the situation if you are a prime customer 
> different lenders may also pay the dealer a fixed amount to send them the 
> deal which the F&I manager typically pockets. If you are subprime, the dealer 
> might actually have to pay the lender a fee to get the deal bought. That’s 
> why you might see cars listed for x amount but when somebody with low credit 
> wants to buy it, not only are they going to pay a higher interest rate they 
> also raise the price of the car in order to cover the fee. 
> 
> In other words, there is a lot involved in a car dealership and a lot of 
> crooked stuff happens. Even if the dealer is not crooked, they are making 
> money every step of the way. 
> 
> In normal time, a dealer would gross maybe $1500 on a used car. On new 
> sometimes they didn’t make anything except the hold back, which is a fixed 
> among the OEM pays the dealer per car sold. Sometimes they might make $400. 
> Now days the average gross is $5-6k in the front end, not including the back 
> end gross which could be another $2k or more. Some of these stores are doing 
> over a million a month in gross, not even counting fixed ops. 
> 
> Sent from my iPhone
> 
>> On Jun 16, 2022, at 1:53 PM, Donald Snook via Mercedes 
>> <mercedes@okiebenz.com> wrote:
>> 
>> I imagine most people on here wouldn’t buy an extended warranty. And I have 
>> never bought one before.  But, back in September I decided I needed an SUV.  
>> We went on a family vacation and taking the dog, kids, stuff, etc we didn’t 
>> have much room in my car.  
>> 
>> I bought a 2014 Lexus GX 460. It’s not the biggest SUV, but it is still full 
>> size and three rows.  I bought it with only 39,000 miles from the local BMW 
>> dealer.  They offered to sell me an extended warranty and I immediately said 
>> no.  Then, I wondered what crazy number they were going to quote me.  They 
>> said $2000 for 4 years and 48,000 miles — on top of the miles it already 
>> had.  I started thinking with an 8 year old vehicle things like an 
>> alternator or a starter or power window motors are going to fail.  None of 
>> those are outrageous, but a few repairs here and there and it’s not hard to 
>> get to $2000. This is the zero deductible top of the line coverage. 
>> 
>> I got an oil change last week and they called me and said the timing cover 
>> is leaking oil and said $3000 to fix. BUT,  I had the warranty.  They 
>> covered it. I watched the video on how to do it. ALL the stuff in front has 
>> to come off. It’s a huge job.   
>> 
>> I picked up my car at lunch and it’s all done and it cost me nothing. I only 
>> mention this because it is so rare that a car extended warranty (other than 
>> CPO) actually works out. 
>> 
>> Donald H. Snook
>> 
>> 
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