I remember the discussion of how great the Rigid warranty was a few years ago when I was looking at tools.
I've been very happy with my Makita tools, no battery issues yet but I think I've only had them (checks blog) 2 years. Time will tell. -Curt On Tuesday, August 29, 2023 at 06:04:02 PM EDT, Buggered Benzmail via Mercedes <mercedes@okiebenz.com> wrote: I bought a pair of power tools and batteries a coupla years ago from Home Depot mostly because the batteries had lifetime warranties. One battery went bad recently so I need to get a replacement. I had registered them back when. I was surprised they have both lasted this long. The tools have actually been great through a lot of use. Went to the website and signed in, there it all was, all the tools and batteries. There’s a link to a page to do a replacement that doesn’t work. There’s a chat link that replies they’re too busy. There’s a help number that i waited about 30min no response. There’s another number for replacement batteries that basically gets you in the same queue as the other number so I tried that and bailed after another 30min of “heavier than usual call volume.”. There’s a text message number same as the phone number that connects to a bot that wants an order number and understands nothing else. So no way to actually get a replacement. Great scam. HD want no part of dealing with it, they tell you to go through ridgid. --FT Sent from iFōn _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
