The first thought is the battery. EIS likely locks the steering column with a 
solenoid, so no power, no unlock. The battery could have enough juice to run 
the radio but not the rest of the car. Once voltage falls below a certain point 
stuff either gets wonky or just doesn’t work.

Good luck, let us know how it goes.

-D

> On Sep 23, 2023, at 6:23 PM, Michael Esh via Mercedes <[email protected]> 
> wrote:
> 
> Fairly new to us 2013 Mercedes C300.  Son purchased a couple of months ago.  
> About 150,000 miles on it. 
> Not sure why but it will not turn over.  He parked it at the mall and when he 
> came out it would not fire up.  Steering wheel is in lock position and turned 
> to the far right and does not unlock when key is turned.  Is the steering 
> lock supposed to release with key or when the car starts?  The key turns all 
> the way in the ignition but there is zero response, no clicks or sounds.   
> The battery seems to be working as the radio works normally. 
> Any thoughts about what we might check or trouble shoot before we call the 
> tow truck?
> Thanks, Mike
> 
> 
> Michael E. Esh
> 
> 
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